Cisco 7800 IP Phones not supported on Call Manager 9.1(2)

[rramlal]

Good Day,

My customer has a call manager 9.1(2) cluster and has recently bought some Csco 7800 phones, however they are not seeing the device type listed. Is there a device pack that i need to install. I opened a case with Cisco TAC about 5hrs to get this information but unfortunately i am still waiting.

Can someone assist, please?

[Rob Huffman · Accepted solution]

Hi there,

Support for the 7800 series with CUCM 9.1.2 was added with the installation of Device package 9.1(2) (11012-1)

Cisco Unified Communications Manager
Device Package 9.1(2) (11012-1)
Release Notes

From;

http://www.cisco.com/web/software/282074299/107387/cmterm-devicepack-9_1_2_11012-1_Readme.pdf

I would install the latest 9.1.2 Device Package 9.1(2)(13070-1);

Cisco Unified Communications Manager Device Package
9.1(2)(13070-1) Release Notes

From;

http://www.cisco.com/web/software/282074299/119337/cmterm-devicepack9.1.2_13070-1_Release_Notes.pdf

Cheers!

Rob

[rramlal]

Thank you Rob.

[rramlal]

Hi Rob,

I have just installed the device pack and i am seeing the device available. I am presently adding a 7821 phone but i wanted to know if i still need to reboot the servers?

Cisco TAC advised that I should since this is the only i would see the device however this is not the case now. What should I do?

[Terry Cheema · Accepted solution]

Hi Mate,

yes you definitely need to reboot the cluster after installing the device pack when you are adding support for new phones otherwise these phones will not register. Server reboot is surely required.

Installation instructions in the release notes:

Note: When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A cluster-wide reboot is not required when you apply a Device Package to update existing firmware/configuration. 

-Terry

[rramlal]

Thanks much for your prompt response.