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Cisco 7800 IP Phones not supported on Call Manager 9.1(2)

rramlal
Level 1
Level 1

Good Day,

My customer has a call manager 9.1(2) cluster and has recently bought some Csco 7800 phones, however they are not seeing the device type listed. Is there a device pack that i need to install. I opened a case with Cisco TAC about 5hrs to get this information but unfortunately i am still waiting.

 

Can someone assist, please?

2 Accepted Solutions

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

 

Support for the 7800 series with CUCM 9.1.2 was added with the installation of Device package 9.1(2) (11012-1)

 

Cisco Unified Communications Manager
Device Package 9.1(2) (11012-1)
Release Notes

 

From;

 

http://www.cisco.com/web/software/282074299/107387/cmterm-devicepack-9_1_2_11012-1_Readme.pdf

 

I would install the latest 9.1.2 Device Package 9.1(2)(13070-1);

 

Cisco Unified Communications Manager Device Package
9.1(2)(13070-1) Release Notes

 

From;

 

http://www.cisco.com/web/software/282074299/119337/cmterm-devicepack9.1.2_13070-1_Release_Notes.pdf

 

Cheers!

Rob

View solution in original post

Hi Mate,

yes you definitely need to reboot the cluster after installing the device pack when you are adding support for new phones otherwise these phones will not register. Server reboot is surely required.

Installation instructions in the release notes:

Note: When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A cluster-wide reboot is not required when you apply a Device Package to update existing firmware/configuration. 

-Terry

View solution in original post

5 Replies 5

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

 

Support for the 7800 series with CUCM 9.1.2 was added with the installation of Device package 9.1(2) (11012-1)

 

Cisco Unified Communications Manager
Device Package 9.1(2) (11012-1)
Release Notes

 

From;

 

http://www.cisco.com/web/software/282074299/107387/cmterm-devicepack-9_1_2_11012-1_Readme.pdf

 

I would install the latest 9.1.2 Device Package 9.1(2)(13070-1);

 

Cisco Unified Communications Manager Device Package
9.1(2)(13070-1) Release Notes

 

From;

 

http://www.cisco.com/web/software/282074299/119337/cmterm-devicepack9.1.2_13070-1_Release_Notes.pdf

 

Cheers!

Rob

Thank you Rob.

Hi Rob,

 

I have just installed the device pack and i am seeing the device available. I am presently adding a 7821 phone but i wanted to know if i still need to reboot the servers?

Cisco TAC advised that I should since this is the only i would see the device however this is not the case now. What should I do?

 

 

 

Hi Mate,

yes you definitely need to reboot the cluster after installing the device pack when you are adding support for new phones otherwise these phones will not register. Server reboot is surely required.

Installation instructions in the release notes:

Note: When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A cluster-wide reboot is not required when you apply a Device Package to update existing firmware/configuration. 

-Terry

Thanks much for your prompt response.