Cisco 7800 Series Phones - CUCME Support

[ATINC BAYTAN]

Hello,

Is there any document or information that you can share about CUCME support for new Cisco 7800 series phones? Is it supported at the moment, or when will it be committed to?

Thanks and regards

[Jacqueline Goto]

Did anyone confirm MOH is working as well with the 7800 series phones?  Or is this not supported at this time?

[keglass]

Jacqueline,

According to the data sheet, MOH is a supported feature.

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/data-sheet-c78-729488.html

Kelli Glass

Moderator for the Cisco Collaboration Community

[Jacqueline Goto]

Kelli,

Since there has been definite confusion around CME and the new 7800 and 8800 series phones.  I want to know if someone can confirm that MOH is working with these phones as I have an engineer who is running into this issue.  Thank you. 

[Mili Daftary-Shah]

moh is supported with 8831 and 78xx phone types

Thanks

Mili

[filiberto.aguirre]

Hi Mili,

I can register 7821  ip phone with CME 10.0 ,  I  can transfer, put Moh, and make conference by software

but I can´t see the corporate  directory, when I push directory button an  error mesage is displayed (XML Error [4]:parse error)

see attach file.

Also I can't pickup call ,  those two features are supported in this ip phone model with CME 10. ?

any option of Locale file  for this model

regards

[keglass]

Filiberto,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where you will receive more appropriate feedback concerning your issue.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

[paule_cathy]

please enable ip http server on your cme router.

I had the same error message but got solved when i enabled ip http server on my cme

[claude.berthet]

Hi,

I tried to register my 7821 phones on a 2901 router, using IOS 15.4(2)T and Fast Track, but without success.... Could anyone send me a complete configuration example ?

Claude

[Niyadh Vellachalil]

Do any one having working configuration for 7821. Mine got registered but not able to pick calls using handset and speaker button , is able via softkey only.

[claude.berthet]

Could you send me your configuration ? I will tell you if I have the same problem

[Niyadh Vellachalil]

Mine is now working perfectly with CME 10, firmware got upgraded. please find the configuration below.

Please do rate if this helps:

voice register pool-type  7821
phoneload-support

!
voice register global
mode  cme
source-address 172.16.49.6 port 5060
max-dn 300
max-pool 150
load 7821 sip78xx.10-1-1SR1-4
authenticate register
authenticate realm all
timezone 31
tftp-path flash:
create profile
!
voice register dn  1
number 4301
name Agent 1
label Agent 1

voice register pool  1
id mac 3C08.F67A.A61A
type 7821
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username 4301 password 123
codec g711ulaw
no vad
!

[Himank Pande]

Hi Mili,

As per your statement here, "78xx phone are supported with SRST 8.6 and above" I tried to configure a 78xx on CME 8.6 but even on the latest version of 15.1.4 M 10 I do not see the option available for a "voice register pool-type". Just wished to know if the above statement of your's still stand true?

Himank

[Mili Daftary-Shah]

what IOS router do you have ? 78xx Phones are supported on CME

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme11spc.html

Try downloading the latest CME version