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Cisco 7841 Blank Screen after dialed FAC

ALISSON CHAGAS
Level 1
Level 1

Hi,

When I make a call to external number using FAC on IP Phone 7841 , after I typed the FAC coed appear " ****** ", phone goes to a blank screen for about 4 seconds , and  the call works perfect. As the phone screen is blank the customer stay in doubt it is working or not (but works).

I Just would like to know if somebody already saw this behavior before and have a suspect about what could be causing this ?

1 Reply 1

Hi,

Have you tried using a different firmware on the phone?