ā02-01-2011 11:18 AM - edited ā03-16-2019 03:12 AM
Dears ,
i have registered cisco 7937 with callmanager 8.1 , dvice is properly registered and working fine for local and PSTN calls .
but its not working for international calls , callmanager only accepting three digits after (9-009) after that call is be disconnecting .
on profile there is one error : "device is not trusted "
i have also uploaded latest firmware for cisco 7937 conference station .
please advice what could be the issue
regards ,
ā02-01-2011 01:18 PM - last edited on ā02-18-2019 08:39 PM by Gagandeep Kaur
Sounds like CUCM is either finding an unroutable urgent priority match or the intended pattern is not in the Calling Search Space of the device.
Is the CSS the same as on other phones which can successfully call the number?
Check the dialed number analyzer using the CSS configured on the device (and line).
Check for any translation patterns or urgent priorities route patterns.
Are you using the @ symbol? If so, have you installed and chosen the correct Numbering plan?
CCM Traces would probably be helpful also.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml
Regards
ā02-01-2011 09:19 PM - last edited on ā02-18-2019 08:39 PM by Gagandeep Kaur
thanks for your reply :
CSS and partitions are ok . as with the same CSS all other phones working fine but only conference station .
i am using @ sign in route patteren and number plan is correct.
how can i check "unroutable urgent priority match " ?
why i am getting Error " Device is not trusted"
manay thanks.
regards ,
Aslam
ā02-02-2011 12:44 AM
The 79 series phone is once a product of Polycom before Cisco purchase the manufacture. So compatibility or we could say certificate problems were there,and caused the "untrust"status. DEs have fixed almost all compatibility problems. The ability to display the active load name was introduced in CUCM 7.1, This has a corresponding change in the SCCP spec of firmware, where the firmwareLoadName field is added to theStationRegisterMessage. This change is in SCCP version 14 and higher. So all the phone could avoid the issue with specified firmware except 7937 because the legacy 7937 support a maximum SCCP protocol version of 9, and thus it does not support the firmwareLoadName field, and consequently the callmanager will not be able to display a load name on the phone page, and there may be a "not trusted "message. If there is no impact for use we can consider it to be normal.
ā02-05-2011 04:58 AM - last edited on ā02-18-2019 08:40 PM by Gagandeep Kaur
many thanks. my isuue is resolved
ā01-03-2012 02:27 PM
How did you resolve this Aslam, We are having the exact same issues with our Cisco 7937, I can make local calls on it within our organization but I can't make outbound calls from it. please help! even Cisco TAC can't figure it out.
ā03-04-2013 05:11 PM
I have get the same problem,7937G Device is not trusted wiht callmanager 8.5,so i could not use service application such as EM founction,how did you resolve this alarm?
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