Cisco 7937G - Configuring CM list

[Vignesh Ekanathan]

Hi all,

One of my client recently got a Cisco Conference phone 7937G. They have a Cisco UC560.

After configuring the UC and plugging in the phone into one of the switch ports, it comes up with message "Configuring CM List". It does't go past this screen. 

The configuration of the phone given below:

ephone  2
 device-security-mode none
 mac-address 7081.053D.xxxx
 ephone-template 16
 max-calls-per-button 2
 username "broom" password password
 type 504G
 button  1:588

ephone-dn  588  dual-line
 number 7320 secondary xxxxxxxx no-reg primary
 label Boardroom
 description 7320
 name Boardroom

Any help would be greatly appreciated. 

Regards,

Vignesh. 

[Robert Shaw]

Have you checked the logs on the UC560 to see if there are any meaningful errors relating to the 7937G?  If there is nothing there, then please disconnect the 7937G, run "Debug ephone register" on the UC560 and reconnect the Conference phone.  Please post the output here so we can see what is happening.

[kkoeper12]

Does the phone get an ip address? Is it in the correct vlan? Make sure the DHCP scope it is using has option 150 set to be your UC560. Make sure the switch port the phone is plugged into has a voice vlan defined. May need to set the switchport access vlan to be the same as the voice vlan if the phone is not picking up the correct vlan.