cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
4120
Views
0
Helpful
4
Replies
Highlighted
Beginner

Cisco 7942 Stuck upgrading

Hi All,

 

I have been looking on the forum but not managed to come up with a fix for my issue, we had an issue with a site not being able to talk to the publisher last week so we factory reset the phone thinking was a config/tftp issue, it turned out that it was a routing issue at the head office.

 

Now i have a phone stuck upgrading and not able to be used.

 

How do i look at getting the phone usable again?

 

Thanks

 

Nath

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

I am having same issue. We

I am having same issue. We are having an issue with the TFTP service on a new rebuilt subscriber that crashed. Unfortunately we have not found the fix for the TFTP issue but as a workaround you can update the VLAN DHCP pool primary Option 150 to route these TFTP requests to a different subscriber (if available). This proves to be a good workaround until we fix the fallen subscriber.

4 REPLIES 4
Cisco Employee

Hi Nathan,You can try

Hi Nathan,

You can try connecting that phone to another switchport where another phone is able to download the TFTP config correctly. Else you may try the factory reset again.

 

Manish

- Do rate helpful posts -

Beginner

Thanks for the responces guys

Thanks for the responces guys

 

The TFTP server was not available when we factory reset but at that point we didn't know the phone could talk to the server until we found the routing issue, this means we may have bricked the phone.

I have emailed the customer to try a different port & will try a new factory reset.

 

Thanks both

Beginner

I am having same issue. We

I am having same issue. We are having an issue with the TFTP service on a new rebuilt subscriber that crashed. Unfortunately we have not found the fix for the TFTP issue but as a workaround you can update the VLAN DHCP pool primary Option 150 to route these TFTP requests to a different subscriber (if available). This proves to be a good workaround until we fix the fallen subscriber.

Hall of Fame Cisco Employee

A factory reset requires DHCP

A factory reset requires DHCP and a TFTP, if you didn't have them while performing the procedure, there are chances you might have bricked the endpoint. As Manish says, try to plug it into a port which has access to the above, and it just might come back, if not, you'll want to RMA it

HTH

java

if this helps, please rate
CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards