Cisco 8841 SIP calls not recorded on AQM 11.5

[aniket0422]

Hi All,

We are facing an issue with the AQM Call Recording.

We are using Cisco 7945 SCCP and Cisco 8841 SIP IP Phones.

With 7945 SCCP IP Phones everything works fine. 

When we use Cisco 8841 SIP IP Phones, Incoming calls are not getting reflected on AQM Portal like they are not getting recorded. 

This is happening only with Cisco 8841 SIP IP Phones and only for incoming call from outside network on 8841 IP Phone.

Internal calls are working fine as well as outgoing call from 8841 IP phone also gets recorded.

We have below setup

CUCM 11.5

UCCX 11.5

Cisco 7945 SCCP

Cisco 8841 SIP 

AQM 11.5 with Desktop/Endpoint Recording.

CALL FLOW |----   US TFN à US PBX à H323 Trunk à CUCM in India à CTI RP à CRS Line à Agent's Desk Phone

[dagyb]

Any luck with this?

[fgaeta]

Hi, did you fix this issue?... how was?

[dagyb]

We had to disable the 722 codec under the phone config

[fgaeta]

Hi dagyb, that's true, it fixed the issue, thank you very much.

[Evgeny Izetov]

You could also try the following Service Parameter instead of completely disabling G.722:

[dagyb]

Didn't know that option was there, good answer

[fgaeta]

Hi Evgeny, I had not seen that option neither, although I think it applies only when the device is associated with a recording profile into directory number, not when desktop-recording is used, I guess.

Thank you too for the suggest, it's an another good option.