12-04-2020 07:08 AM
Hello,
I have a scenario that we have ten Cisco 8851 with the same extension (Shared Line), and if two persons are on the phone, when a third call enters, the call is answered but is not possible no transfer the same. I dont know why, because all the phones are correctly configured, the
I think there is no limitation with shared lines.
Does anyone knows if there is a limitation for shared lines features or something?
12-04-2020 07:21 AM
Maximum number of calls and busy trigger are independent values in shared lines, make sure each phone has the required values as per your deployment.
12-04-2020 09:48 AM
Hi Jaime,
Thank you for your feedback. I check that some lines are the primary line, im going to change them to secondary line, i think is the best practice. And i think the phones are correctly configured. What is the values are you mention?
Regards,
Hugo Sousa
12-04-2020 10:42 AM
On your CUCM Administration page you will need to go to Device-Phone-Line1 ->At the bottom of the line under "Multiple Call/Call Waiting Settings" Set the "Maximum Number of Calls" and "Busy Trigger"
This numbers may vary based on your deployment' requirements.
George
12-07-2020 01:11 AM
Hi George,
Thanks for your feedback. I already have that field configured with 15 maximum call.
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