cisco 8945 ip phone issues

Rohit Mangotra · ‎04-25-2013

Hi,

I have got CUCM 8.6.2 (Pub and Sub). In my environment I have 7911,7940,7945.......uptp 7965 series ip phone working fine no problem at all. We just got 8945 ip phone and I connected them to the network and they are registered to publisher. I can call internally, can recieve calls internally and externally however, I am not able to call externally. When ever I try to dial external number prefix ''0'' to get outside line and then the outside number it gives busy tone. Can anyone plese help me in this. Thanks.

Aman Soi · ‎04-25-2013

Hi Rohit,

Are 79XX phones able to call outside[ PSTN ]?

Secondly,are the 79XX and 8945 ip phone in same partition and CSS?

Is the call hitting the gateway after u dial from 8945 IP phone?

regds,

aman

Rohit Mangotra · ‎04-25-2013

Hi Aman,

yes all 79XX series phones are able to call outside. Both of them are in same partition and css. I checked the voice gateway with sh isdn history and i can not see any call that is hitting from 8945. However, I made external call from other phone 7965 and I can see that over there. If I call from outside to 8945 phone I can see that call in the gateway. Thanks.

Regards

Rohit

Aman Soi · ‎04-25-2013

Hi Rohit,

can u run debug isdn q931 on VG and check if the call is hitting from 8945 to outside PSTN? Please capture the logs .If the call is hitting VG, please share the called number as well.

Is your VG on MGCP or H.323 ?

Are u able to dial complete PSTN number after u press "0" on 8945?

regds,

aman

Rohit Mangotra · ‎04-25-2013

Hi Aman,

My VG is on H.323. I am able to dial complete pstn number after pressing ''0'' on 8945.

Regards

Rohit

Rohit Mangotra · ‎04-25-2013

Hi Aman,

Its strange that I can not see any calls on the voice gateway after debug isdn q931 is on. But I can make external calls from other phones just fine. Can not see nything in router. I think VG router needs a reboot. What do u think?

Regards

Rohit.

Aman Soi · ‎04-25-2013

Hi Rohit,

Are u telneting into the router or connected through Console ?

If through Telnet , then, are u using terminal monitor and check again for the debugs.

Do not reboot the router.

regds,

aman

Rohit Mangotra · ‎04-25-2013

Hi Aman,

I can see the logs now I enabled the terminal monitor and then it started working. I am getting this error

Apr 26 06:05:31.622: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

Apr 26 06:05:31.622: Use file-acct reset when the problem is recovered

Apr 26 14:05:31: %ISDN-6-DISCONNECT: Interface Serial0/0/0:29 disconnected from 93972784 , call lasted 23 seconds

Apr 26 06:05:31.698: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

Apr 26 06:05:31.698: Use file-acct reset when the problem is recovered

Apr 26 14:05:33: %ISDN-6-CONNECT: Interface Serial0/0/0:18 is now connected to 894613866 N/A

Apr 26 06:05:35.818: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

Apr 26 06:05:35.818: Use file-acct reset when the problem is recovered

Apr 26 06:05:35.834: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

Apr 26 06:05:35.834: Use file-acct reset when the problem is recovered

Apr 26 14:05:37: %ISDN-6-CONNECT: Interface Serial0/0/0:6 is now connected to 418952567 N/A

Apr 26 06:05:46.214: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

Apr 26 06:05:46.214: Use file-acct reset when the problem is recovered

Any ideas??

Thanks

Regards

Rohit

Aman Soi · ‎04-25-2013

Hi Rohit,

I can see some numbers like 93972784[call lasted for 23 seconds],418952567,894613866 .

What u do is try making a call from outside to 8945 IP phone and then,try outside call from 8945?

Just make a note of the called/calling numbers and then, share the log.

regds,

aman

Rohit Mangotra · ‎04-25-2013

Hi Aman,

These are the logs that we need.

**From mobile to 8945 ip phone (External to Internal call)

Apr 26 06:31:01.190: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x00D9

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA18386

Preferred, Channel 6

Calling Party Number i = 0x2181, '425494100 //mobile number'

Plan:ISDN, Type:National

Called Party Number i = 0xC1, '93640881 //8945 ip phone number

Plan:ISDN, Type:Subscriber(local)

High Layer Compat i = 0x9181

Apr 26 06:31:01.214: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x80D9

Channel ID i = 0xA98386

Exclusive, Channel 6

Apr 26 06:31:01.334: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x80D9

Progress Ind i = 0x8188 - In-band info or appropriate now available

Apr 26 14:31:05: %ISDN-6-CONNECT: Interface Serial0/0/0:5 is now connected to 425494100 N/A

Apr 26 06:31:07.270: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x00D9

Rohit Mangotra · ‎04-25-2013

**From 8945 ip phone to Mobile (Internal to External call)

=============================================================================================

Apr 26 06:38:31.674: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 0893640881

Apr 26 06:38:31.674: ISDN Se0/0/0:15 Q931: Sending SETUP callref = 0x2DDA callID = 0xAD5B switch = primary-net5

interface = User

Apr 26 06:38:31.674: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x2DDA

Bearer Capability i = 0x8890

Standard = CCITT

Transfer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839D

Exclusive, Channel 29

Progress Ind i = 0x8183 - Origination address is non-ISDN

Calling Party Number i = 0x0081, '0893640881'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '0425494100 // Mobile number'

Plan:Unknown, Type:Unknown

Apr 26 06:38:31.722: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0xADDA

Channel ID i = 0xA9839D

Exclusive, Channel 29

Apr 26 06:38:34.678: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xADDA

Cause i = 0x80D8 - Incompatible destination

Apr 26 06:38:34.682: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x2DDA

Apr 26 06:38:34.710: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xADDA

Apr 26 06:38:34.718: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

Apr 26 06:38:34.718: Use file-acct reset when the problem is recovered

Apr 26 06:38:34.734: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlie attempt

Apr 26 06:38:34.734: Use file-acct reset when the problem is recovered

Aman Soi · ‎04-25-2013

Hi Rohit,

I think u are using Video on 8945 IP phone while on other 79XX phones u are not using Video .Is that Correct?

Do u get option of entering command bearer-cap speech under the voice-port?

regds,

aman

Rohit Mangotra · ‎04-26-2013

Hi Aman,

Yes we are using video internally when calling from one 8945 to another. otherwise its only voice.Yes I can enter this command under voice-port 0/0/0:15

Regards

rohit

Aman Soi · ‎04-26-2013

Hi Rohit,

From the logs for outgoing calls, it shows Incompatible destination and there is an issue related to this while Video is used.

Please enter the command and check for results for all incoming and outgoing calls for all models.

http://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080093f62.shtml

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080569b65.shtml

regds,

aman

Rohit Mangotra · ‎04-26-2013

Hi Aman,

It worked. I disabled the video from the phone first and tried to call out it worked. Then I entered the command in the voice-port and enabled the video as well. It worked with that and all the other phones are also working fine. Thanks a lot man for your help and patience. I you don't mind was it from this section 0x80D8 - Incompatible destination

that you came to know what the issue was? Once again thanks a lot.

regards

Rohit.