All outgoing calls going on hold as soon as call answered

[NIGEL PAYNE]

Hi

Hopefully someone out there knows the quick answer to this

I have a user with a Cisco 7965 phone and a 7914 port expansion module

The user reports that each time they place an outgoing call ( internal or external ) it immediately goes 'on hold' immediately after the called party answers

The user then just presses 'Resume' and all is OK

The version of CM is 7.1.5.33045-3

The users phone has FW level :- SCCP45.9-3-1SR2-1S

Is this simply a firmware bug

As this FW level is set across all 7965s in enterprise I would not have thought so ?

[Carlo Poggiarelli]

Hi Nigel.
Does the ip phone behave correctly if you remove the expansion module and its configuration?

Let me know

Regards

Carlo
Sent from Cisco Technical Support iPhone App

[Hythim Ali El Hadad]

Your doubt may be correct

Also I think it is fw issue

Regards

Haitham