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Cisco ABC softkey grayed out

I have an issue with a 8845 that I am not able to select the ABC softkey (grayed out) , I would like to do a sipurl dial, however I don't see the options for CME 12.5 not running CUCM. Any help would be appreciated.

 

8845 running, 

load 8845 sip8845_65.12-5-1SR1-4.loads

 

Ishow run | sec templ
voice register template 1
service https
button-layout 1-5 line
dialplan 1
softkeys hold Newcall Resume iDivert
softkeys idle Cfwdall DND Gpickup Pickup Meetme Mobility Newcall Redial
softkeys ringIn Answer DND HLog iDivert
softkeys seized Cfwdall Endcall Gpickup HLog Meetme Pickup Redial
softkeys connected ConfList Confrn Endcall HLog Hold Mobility Park RmLstC Trnsfer iDivert
softkeys remote-in-use Barge Newcall cBarge
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Re: Cisco ABC softkey grayed out

As far as I know, you cannot dial SIP URI from IPPhone. You have to add then in COrporate Directory or PErsonal directory or Create the Speed Dial.

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris
1 REPLY 1
Rising star

Re: Cisco ABC softkey grayed out

As far as I know, you cannot dial SIP URI from IPPhone. You have to add then in COrporate Directory or PErsonal directory or Create the Speed Dial.

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris
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