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John Huthmaker
Enthusiast

Cisco CallManager service not starting

I updated my call manager 8 to 8.6 in my home lab.  After the update, none of my phones will register.  After fiddling with it for a while I found that the "Cisco CallManager" service isnt running.  I tried to start it, and it stopped again about 5 minutes later.  How would I go about troubleshooting this.

2 ACCEPTED SOLUTIONS

Accepted Solutions
William Bell
Advisor

I could be off on this but I have seen this behavior before when there was a licensing issue. By any chance were you running the demo license on 8.0? If so, then I believe that the demo license won't be carried forward with the upgrade. Of course, this would be readily apparent on the main page after you log on to the system.

See the following link:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fslicense.html#wp1156544

Cisco Unified Communications Manager contains a starter license that you  can use to begin new installations of Cisco Unified Communications  Manager before you install the production license. Starter licenses,  which are available in limited quantities, have no expiration date. You  can use starter licenses only for fresh installations; you cannot use  them for upgrades or migrations from previous releases. Starter licenses  support only one Cisco Unified Communications Manager node and up to 50  device license units.

The system overwrites the starter licence when you obtain and upload your production licenses.

HTH.

Regards,

Bill

http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

View solution in original post

HI

Request for new demo licenses will resolve your issue.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr77210

Regards

Ronak Patel

Rate helpful posts by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

View solution in original post

13 REPLIES 13
ronpatel
Collaborator

Hi,

Have you tried to restart the servers.

There is one internal bug which says upgrade to CUCM 8.6 will result in stoppig of service and the workaround is to reboot the server.

Regards

Ronak Patel

rate helpful posts by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

I did, and it didnt seem to help, but I'll give it another try.

William Bell
Advisor

I could be off on this but I have seen this behavior before when there was a licensing issue. By any chance were you running the demo license on 8.0? If so, then I believe that the demo license won't be carried forward with the upgrade. Of course, this would be readily apparent on the main page after you log on to the system.

See the following link:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fslicense.html#wp1156544

Cisco Unified Communications Manager contains a starter license that you  can use to begin new installations of Cisco Unified Communications  Manager before you install the production license. Starter licenses,  which are available in limited quantities, have no expiration date. You  can use starter licenses only for fresh installations; you cannot use  them for upgrades or migrations from previous releases. Starter licenses  support only one Cisco Unified Communications Manager node and up to 50  device license units.

The system overwrites the starter licence when you obtain and upload your production licenses.

HTH.

Regards,

Bill

http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

That very well could be it.  Cisco's web site can be hard to navigate.  Does anyone have the link to the section where I can request an eval key?

I found it.  I'll let you guys know if that fixes it.

The demo license is still installed.  I tried to upload a new file and it wouldnt let me.  The service is still not started.

John Huthmaker
Enthusiast

Better question.  Is there a way to factory reset the database to make Call Manager essentially run as new?  This is a test server, so I dont care if I lose anything on it.

HI

Request for new demo licenses will resolve your issue.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr77210

Regards

Ronak Patel

Rate helpful posts by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
John Huthmaker
Enthusiast

Thanks everyone.  It was indeed the demo license file being broken.  I requested a new Demo license.  It didnt work the first time because I used the mac address of the NIC.  It turns out I had to use the "License MAC" under the show network tab in OS Administration.  As soon as I loaded the new file and started the service my phones lit up.

John Huthmaker
Enthusiast

BAH!!!! I'm having a new problem.  My IP Communicator wont register with my Call Manager now that its on 8.6.  It worked fine when it was 8.0.  Would I be correct in beleiving that the demo license wont allow IP Communicator?

Hi

No, there's no such limitation that I'm aware of and I use CIPC almost exclusively in my lab.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

HI

What is your CIPC version. Use CIPC 8.6 or greater for CUCM 8.5/6.

Regards

Ronak Patel

Rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
John Huthmaker
Enthusiast

I'm running 8.6.2.  Any ideas why it wont register with my Call Manager?

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