Cisco CallManager service not starting

[John Huthmaker]

I updated my call manager 8 to 8.6 in my home lab.  After the update, none of my phones will register.  After fiddling with it for a while I found that the "Cisco CallManager" service isnt running.  I tried to start it, and it stopped again about 5 minutes later.  How would I go about troubleshooting this.

[ronpatel]

Hi,

Have you tried to restart the servers.

There is one internal bug which says upgrade to CUCM 8.6 will result in stoppig of service and the workaround is to reboot the server.

Regards

Ronak Patel

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[John Huthmaker]

I did, and it didnt seem to help, but I'll give it another try.

[William Bell · Accepted solution]

I could be off on this but I have seen this behavior before when there was a licensing issue. By any chance were you running the demo license on 8.0? If so, then I believe that the demo license won't be carried forward with the upgrade. Of course, this would be readily apparent on the main page after you log on to the system.

See the following link:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fslicense.html#wp1156544

Cisco Unified Communications Manager contains a starter license that you  can use to begin new installations of Cisco Unified Communications  Manager before you install the production license. Starter licenses,  which are available in limited quantities, have no expiration date. You  can use starter licenses only for fresh installations; you cannot use  them for upgrades or migrations from previous releases. Starter licenses  support only one Cisco Unified Communications Manager node and up to 50  device license units.

The system overwrites the starter licence when you obtain and upload your production licenses.

HTH.

Regards,

Bill

http://ucguerrilla.com

[John Huthmaker]

That very well could be it.  Cisco's web site can be hard to navigate.  Does anyone have the link to the section where I can request an eval key?

[John Huthmaker]

I found it.  I'll let you guys know if that fixes it.

[John Huthmaker]

The demo license is still installed.  I tried to upload a new file and it wouldnt let me.  The service is still not started.

[John Huthmaker]

Better question.  Is there a way to factory reset the database to make Call Manager essentially run as new?  This is a test server, so I dont care if I lose anything on it.

[ronpatel · Accepted solution]

HI

Request for new demo licenses will resolve your issue.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr77210

Regards

Ronak Patel

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[John Huthmaker]

Thanks everyone.  It was indeed the demo license file being broken.  I requested a new Demo license.  It didnt work the first time because I used the mac address of the NIC.  It turns out I had to use the "License MAC" under the show network tab in OS Administration.  As soon as I loaded the new file and started the service my phones lit up.

[John Huthmaker]

BAH!!!! I'm having a new problem.  My IP Communicator wont register with my Call Manager now that its on 8.6.  It worked fine when it was 8.0.  Would I be correct in beleiving that the demo license wont allow IP Communicator?

[Aaron Harrison]

Hi

No, there's no such limitation that I'm aware of and I use CIPC almost exclusively in my lab.

Aaron

[ronpatel]

HI

What is your CIPC version. Use CIPC 8.6 or greater for CUCM 8.5/6.

Regards

Ronak Patel

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[John Huthmaker]

I'm running 8.6.2.  Any ideas why it wont register with my Call Manager?