Cisco CUCM 7 and AA on Unity Connection 2.x

[lumguanyuan]

Dear Support,

I need someone to confirm route call from PSTN to AA on Unity Connection 2.x must use translation pattern?  I saw most of the discussion mention if want to route PSTN call to AA require translation pattern to transfer the PSTN DN to AA DN.  Can I have the Cisco article?

Possible to achive something like this, the PSTN call to main line DN and ring for 5 second no answer forward to second DN, if second DN no answer for 3 second then forward to AA.  The second DN is a second DN for reception.

Regards,

Lum

[Jaime Valencia · Accepted solution]

You can route in N number of ways a call to CUC. A TP is not mandatory.

What you would need to configure is CFNA on the DNs and the final one CFNA to a CTI RP with CFA to VM.

Then in CUC configure a call routing rule for forwarded calls to catch it and handle it as you need.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[lumguanyuan]

Hi Java,

Yes, we are doing that.  However the call went to the receiption voice mail not to the AA?

Do i need to remove the receiption voice mail?

Regards,

Lum

[Rob Huffman · Accepted solution]

Hi Lum,

Yes, like you nicely noted the reception number won't be able

to have a mailbox and still be able to be forwarded to the AA. It's

going to be one or the other here

You will still need a Forwarded Call Routing Rule in Unity Connection

that will see the Forwarded DN of the main reception and route

the call to the AA.

Cheers!

Rob

[lumguanyuan]

Hi Rob,

Tried to delete the reception mailbox however getting this message "Operation cannot be completed because the object is in use" and will follow the following article to solve it http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b35d01.shtml.

Keep you posted.

Regards,

Lum

[lumguanyuan]

Dear All,

Does anyone know how to solve can't delete voice mail from Unity 2.x due to "Operation cannot be completed because the object is in use" even follow http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b35d01.shtml this article also can't delete.

Regards,

Lum

[jaschulz]

Yes you're probably hitting a known bug and will need to remove that reference.To find that reference you can use the following query then remove it from there:

run cuc dbquery unitydirdb select displayname from vw_callhandler where
objectid = (select callhandlerobjectid from vw_menuentry where
targethandlerobjectid IN (select callhandlerobjectid from vw_subscriber
where fn_tolower(alias) = lower('SUBSCRIBER')))