Cisco IP Phone 7811 with Call Manager Express

[Jakub Stroinski]

I have seen this document

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme105spc.html

I have version 10.5 of CME and client has ordered 7811 phones. I can see that they are unlisted in the phone type

Is there something to do or should I get the client to order a different device?

Thanks!

[Ronak Agarwal]

Hi Jakub,

What you can do is, on the cli create an ephone 1 and then "type device ?" to check what all devices are supported. If its there, then you know you can configure it.

Regards,

Ronak Agarwal

[Jakub Stroinski]

It is not on the list. Does that mean I cannot configure it?

7821, 7841, 7861 are listed but 7811 is not

[Ronak Agarwal]

Jakub,

It should be in the list to configure it. However, I would suggest, if you can open a tac case before you ask your client to order new devices.

Regards,

Ronak Agarwal

[Charles Hill]

Are you using the fast track configuration?

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.pdf

[Chris Deren]

78XX are supported on CME, see list of supported features:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmebasic.html

[Manish Gogna]

Hi Jakub,

As per the following 7811 is not supported on CME 10.5

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme105spc.html

7821 , 7841 and 7861 are supported.

For any roadmap queries for support you can engage your Cisco Account team.

HTH

Manish

[Charles Hill]

Hey manish,

just to confirm for future reference, the document below is incorrect where it states that 7811 is supported in cme 10.5 using fast track configuration.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.pdf

[Manish Gogna · Accepted solution]

Hi Charles,

This doc is from January 2015, i have seen some more recent internal email exchanges where support for 7811 is not yet specified for CME 10.5. However, the link that you mentioned does create a confusion. That's why i am suggesting Jakub to approach his Cisco Account team or TAC to get this verified. If i get any concrete info on this in the meantime i will get back to this post and update it.

HTH

Manish

[Charles Hill]

Thank you Manish.

[Jakub Stroinski]

Thanks Manish

I think I will just pull some 7821 out of inventory and sell/configure those to minimize expense. Price difference is negligible compared to time spent getting them to work. 

I appreciate everyone's input