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Cisco IP Phone 7841 Screen display show picture Snoopy cartoon.

When I unpack the phone from the box. I plug the phone for register to cisco call manager. but the phone display picture snoopy. after display I can't press anything with it

5 Replies 5

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Have you tried DHCP??

HTH

java

if this helps, please rate

Hi Jaime

Yes, I already try dhcp server.

Thank you.

William Kok
Beginner
Beginner

We also got the same problem...Might I know if it been solved yet?

jaelh
Beginner
Beginner

Just wondering if there are any updates regarding this issue.  The phone is basically a brick, with a picture of Snoopy and Woodstock.

Snoopy was the internal code name for this phone.  Most likely it didn't get flashed with the right firmware during manufacturing.  If the phone isn't picking up a DHCP address, it will need to be RMA's as a DOA.

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