Cisco IP Phone Displays "XML Parse Error" when Accessing the Cisco Corporate Directory

[opeyemityusuf]

Hello Team,

I noticed when some users tried to access the corporate directory, the get the error "XML Parse Error". This is peculiar to users in a particular location, however, they are using the same Active Directory so i do not know why only few users are affected.

Kindly help with a resolution.

Regards

[sanjaydevan]

The below link may help

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/100895-xml-parse-error.html#s1

Regards

Devan.