Cisco IP Phone fail to record CTI Events

[Bryan Joseph Clarin]

Hi,

We are having some problem wiht IP phones that are unable to record CTI events. This IP phones are registered on our Cisco Call Manager 1 and 2 MSC 7800 server, There are phones that were able to capture CTI events but for some unknown reasons there are also phones which have same model, firmware and configurations but we failed to get CTI events.

Thanks,

Bryan

[Vipul Jindal]

what exactly you are accomplishing with CTI messages and phone??

thanks,

Vipul Jindal

[Bryan Joseph Clarin]

Hi Vipul,

CTI Messages are used by the QMD server to get Audio Recordings.

Thanks,

Bryan

[Vipul Jindal]

in that case we need call manager and CTI manager traces to review.

also you can restarting the CTI manager service on all server.

thanks

Vipul Jindal

[Bryan Joseph Clarin]

Hi Vipul,

We will be trying this one.

Thanks,

Bryan

[Bryan Joseph Clarin]

Hi Vipul,

Apologies but how do I enbale the CTI manager traces on the call Manager. Is there a guide on this?

Thansk,

Bryan

[anchoudh]

Hi Bryan,

Use the below lnk,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/admin/satrace.html

Thanks,

Anand

[Bryan Joseph Clarin]

Hi,

I have opened a TAC case for this problem and aparrently the Server that my client is using is not supported by TAC( this was according to the TAC Engineer), but supported by the Developers, We are not the one who provided the server so we are not entitled to open a Developer support.

Appreciate all your help and response.

Thanks all