Accepted Solutions
It appears to be another pattern match for the calls he made to other extensions. The CUCM is waiting for the inter-digit timing to expire before routing the calls to the extensions he dialed. This problematic user likely has a CSS with access to a partition that might have an alternative matching pattern.
The user’s issue might not occur if they dial the full number and press the call soft key.
DNA won’t be very helpful as it uses the full dialing number to show the route. The Route Plan report would be the best option to check for the alternative match causing the CUCM to wait for the inter-digit timeout to expire.
For example, if you have router patterns 234X and 2345X, and you use DNA with the dialed number 2345, it won’t show an alternative route even though there exists a pattern 2345X . Or if you mention the dialed number as 23, it will show as blocking the calls in the DNA result. Therefore, the Dial Plan report would be the best way to find the alternative route
Sounds like a classic case of inter-digit timeout. It happens when there are more than one possible match to the dial plan search. If you search for what patterns are visible for the CSS you’ll very likely find that there is multiple match options. One handy tool for this is Dialed Number Analyser, or DNA in short.
It appears to be another pattern match for the calls he made to other extensions. The CUCM is waiting for the inter-digit timing to expire before routing the calls to the extensions he dialed. This problematic user likely has a CSS with access to a partition that might have an alternative matching pattern.
The user’s issue might not occur if they dial the full number and press the call soft key.
DNA won’t be very helpful as it uses the full dialing number to show the route. The Route Plan report would be the best option to check for the alternative match causing the CUCM to wait for the inter-digit timeout to expire.
For example, if you have router patterns 234X and 2345X, and you use DNA with the dialed number 2345, it won’t show an alternative route even though there exists a pattern 2345X . Or if you mention the dialed number as 23, it will show as blocking the calls in the DNA result. Therefore, the Dial Plan report would be the best way to find the alternative route
Glad you found the solution. However I think that you should have selected @Maren Mahoney answer as the solution to your question as she provided you the answer to this the first.
