I seeing a problem with an initial test deployment of IP Communicator SoftPhones in that the network is configured for a Voice VLAN and a Data VLAN
When I install a SoftPhone, VLAN data is active and ping is available to the TFTP address, and the Voice VLAN is not available also the address of the TFTP to the Voice VLAN is not active.
After the show ephone command does not have any information
However, when the IP Phone was configured only for 'ip dhcp pool Voice', worked well but the option 'Rings' and 'Background Images' was available only the basic version.
Where is the problem?
Maybe the problem with MS Loopback?
Solved! Go to Solution.
glad that you solved your issue.
For other issue, remove ip helper-address command from interface fastethernet1/0.10
Because the helper address is the same router, you don't need to define it.
If IP Communicator is not able to reach the tftp server it remains with the previously downloaded config without showing extension an other options.
Is the tftp server reachable from data VLAN?
Windows could prevent CDP dll to be loaded and the IPC will not join voice vlan.
Please do a show CDP neighbor on the switch where the pc is connected to.
Let me know
Yes, tftp server reachable from data VLAN
from the switch:
Switch_1#show CDP neighbor
Capability Codes: R - Router, T - Trans Bridge, B - Source Route Bridge
S - Switch, H - Host, I - IGMP, r - Repeater
Device ID Local Intrfce Holdtme Capability Platform Port ID
CME_c7200 Fas 1/0 159 R 7206VXR Fas 1/0
it does not work.
On IPC is tftp address manually
on tftp server is address
I add to CME Router:
# ntp server 192.168.15.2
# no ip domain-lookup
configuration ephone add:
# call-forward busy 6000
# call-forward noan 6000 timeout 18
I can ping 192.168.14.6 but not 192.168.14.1
Please execute following commands in configuration mode on CUCME:
logging buffered 4096
logging monitor debug
debug tftp packets
Restart the IPC
Post the output
Unfortunately it looks for me that CME does not support 7206VXR.
For more info please refer to Cisco Unified CallManager Express and Cisco
IOS Software Version Compatibility Matrix:
Do rate the post helpful.