Cisco Jabber for Windows

[Ali Jaffry]

Hi Everyone,

Can anyone provide the step by step help for cisco jabber for windows configuration , i am currently having CUCM 8.6.2

and CUPS 8.6.4 and have already tried to configure it via the help of various video tutorial and also via Set UP 8.6 On-Premises Environment

but not able to make it working, if any one can help me for this that will be really appreciated.

Regards,

Ali.

[Leonardo Santana]

Hello the in configuration CUCM/CUPS  is similar to CUPC 8.X

Look here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/install_upgrade/deployment/guide/dgclient.html#wp1091492

These are the steps:

•Creating a Softphone Device for Each Cisco Unified Personal Communicator User

#

•Associating Users with Softphone Devices

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•Adding Users to User Groups

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•Associating a New Device with a User

#

•Resetting a Device

Rate this if helps!

Regards

Leonardo Santana

[Ali Jaffry]

Hi Leonardo,

Thanks for replying so quick, i have already made the configuration in the same pattern with

i cant make calls from jabber client 9.0.5 intergrated with CUPS 8.6.4.

When i click a contact it allow me to chat only and i dont see a call button.

Also to add a contact i need to send a IM first, the contact serch option not showing other users.

[Leonardo Santana]

The user is associate with the device?

You use Extension Mobility?

Regards

[Ali Jaffry]

Yes i have created 4 users and all of them are associated with 4 different Phones,

I am currently not using the Extesion Mobility.

[Leonardo Santana]

Hello did you make all these configs?

https://supportforums.cisco.com/docs/DOC-22103

Each user are associated with the correct device?

The directory number is associated with the end user?

The end user is associated with te correct user groups?

Regards

[Ali Jaffry]

i will just go through this link and will double check my config steps with this

and will let you know soon later today, thanks once again for your prompt replies.

Regards,

Ali.