07-15-2022 06:40 AM - edited 07-15-2022 06:46 AM
Lot of the users have complain that they are missing the call in IOS Jabber. They don't see the call coming/ringing but only get notification of missed call.
IN short: when the app is in background mode, the user misses the calls.
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Network connectivity is fine:
admin:utils network connectivity fos-a.wbx2.com 443
Connection to fos-a.wbx2.com 443 port [tcp/https] succeeded!
Service accessible
admin:utils network connectivity idbroker.webex.com 443
Connection to idbroker.webex.com 443 port [tcp/https] succeeded!
Service accessible
admin:utils network connectivity push.webexconnect.com 443
Connection to push.webexconnect.com 443 port [tcp/https] succeeded!
Service accessible
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Enable push Notification buttons is selected.
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What could be the other reason for this issue?
07-15-2022 03:07 PM
Hello, @kmlpuri10 This is most likely a result of the push notification service not being deployed in your environment.
This guide should address the issue for you: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide.html
This is likely due to your infrastructure not being fully configured for push notifications.
07-17-2022 11:06 PM
Hi PUSH Notificaiton has been already configured. There is no Expressway and IM and Presence.
We only have Call Manager publisher and subscriber.
07-18-2022 12:00 AM
Where do you enabled the push notification ?
07-18-2022 12:03 AM
In all Call manager: Publisher and subscriber as discuss in the document.
07-16-2022 01:14 PM
Let the users check if "Background App Refresh" is enabled under IOS Settings >>jabber
07-17-2022 08:18 PM
You need push notification services configured. Use the guide @Stephanie Knoop shared to confided push notification.
07-17-2022 11:07 PM
Hi
PUSH Notificaiton has been already configured. There is no Expressway and IM and Presence.
We only have Call Manager publisher and subscriber.
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