Cisco Licensing help

[G3261]

Hello All, I have no idea why Cisco has made this task such a difficult thing to do.......I bet you can take 3 months course on CISCO licensing only. Here is my question---I have got a CUCM 9.1 (old) and I am trying to find out how many licenses are in use currently? I tried ELM page but that doesn't work because of a bug in this version. When I login to Callmanager, it only shows how many devices or whatever are using licenses but I am not sure where I can go to find out how many do I have? When I login to CUCM, I do see an error 'this is operating with insufficient licenses....'..

How can I find out how many call manager licenses, types etc do I have right now? Thank you everyone

[Jaime Valencia]

You can only get that information from ELM, no other way.

CCMAdmin only shows what is being used, not how many licenses were installed because that's ELM's responsibility.

[G3261]

Thank you Jaime....

[Mike_Brezicky]

The licensing is uploaded and pulled from the ELM server. If you are having issues accessing this service, I recommend calling TAC to get that sorted out.

[G3261]

do you think they would help? My hardware is old and not under warranty.

[Jaime Valencia]

CUCM 9.x is past the LDOS

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-735216.html

[G3261]

so there are no other ways to find out current number of license even by cli ?

[Jaime Valencia · Accepted solution]

This is what you can do on CLI

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/9_1_1/CUCM_BK_C6AE17AA_00_cucm-cli-reference-guide-91/CUCM_BK_C6AE17AA_00_cucm-cli-reference-guide-91_chapter_0100.html

[Ashish Patel]

Using those comands Jamie said you may be able to find licensing. Other options

- rebuild ELM separately maybe if you still have the software?

- remove some devices to see where you getting overage to bring system back into compliance.  You cant buy any other licenses so not sure what your plan is then because CUCM 9.1 is obsolete

- Look to find the UUID (Unique ID) from ELM if you can and see if you can get a history against that UUID

- Look back for all the emails from cisco licensing with attached lic files?

Thanks

ashish

[G3261]

we will be upgrading soon but for now I may need to remove some devices to see what happens! Thanks for you help..much appreciated. Not sure why this simple thing is so complicated :)

[TONY SMITH]

Have you tried different browsers?  I had a similar issue, unable to access the ELM web pages, a couple of years ago, in fact I had a TAC case at the time.  TAC identified a bug and sent me a COP file, but in the event I found I could access ELM from Internet Explorer on Windows 10 (not Edge).  In the end I did end up applying the COP and it fixed the issue.  

Bug is here ... https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul30396

[G3261]

I will give it a try on win 10...thanks for your suggestion