Cisco Media Sense Recording

[jawedparkar]

Dear Friends,

We are using Call Manager - 6.1-7816-H3 with Zoom Callrec 5.1 recording. However, we are planning for new call manager version with media sense recording.

i have few queries regarding media sense & i hope that you will provide me information on it.

1- How media sense is stable compare to Zoom callrec.

2- Features compare to Zoom Callrec.

3- Will media sense supports encrypt ions?

4- are media sense recording compatible with 7941 telephones?

5- is it compatible with Cisco switch IOS 12.2 ?

6- Do we have to purchase extra server for Media sense or we can install as a VM within a hyper-visor? ( We are just 100 users with 30 phone recordings).

thank you in advance & give me details  if you guys having links or extra information regarding media sens.

Parkar

[Manish Gogna]

Hi,

Mediasense virtualization requirements are listed here, the OVA requirements are stringent and can not be altered

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_MediaSense#Version_11.x

Installation process and requirements are listed here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/901/inst_admin/CUMS_BK_IFE33F4B_00_mediasense-install-and-admin-guide/CUMS_BK_IFE33F4B_00_mediasense-install-and-admin-guide_chapter_010.html#CUMS_TP_I8FD4F5D_00

7941 phones are supported.

Mediasense characteristics and features are listed here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/11/Design_Guide/CUMS_BK_MC36D963_00_mediasense-srnd_11/CUMS_BK_MC36D963_00_mediasense-srnd_10-5_chapter_010.html

You can compare the same with the recording solution that you are running by checking with their support for feature support documentation.

Manish

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[jawedparkar]

Hi Manish,

Thank you for the detail information & links.

 if possible, please share some information on media sens encryption & supported switch IOS versions.

Secondly,  the below point is confusing me.

In the datasheet its mentioned in audio recording that " The unified network platform performs dual audio stream recording of conversations (that is, it records both sides of the conversation as separate but correlated entities), facilitating speech analytics.

If A person is having a communication with B,does it means that the audio recording will record separately for A & B person or it will save recording as one file & we can hear both of them simultaneously.

Best Regards;

Jawed.