Cisco phone 7945/7962, CME 10.5 and local directory problems

kamil_folga · ‎05-05-2015

Hi!

I have CME 10.5. I setting up local directory on the CME, which operates properly for phones 6921, but not for phone 7945/7962. On the 7945 appears local directory in menu, but if I select this option, appears "XML Parse Error [4]" . The same occurs on phones 7962. XML config file for phones 7945/7962 contain:

<directoryURL>http://192.168.17.1:80/localdirectory</directoryURL>

What could be the problem?

Config telephony-service:

telephony-service
max-ephones 40
max-dn 80
ip source-address 192.168.17.1 port 2000 secondary 192.168.18.70
calling-number initiator
service dnis overlay
service dnis dir-lookup
service dss
timeouts interdigit 5
system message BLA
url directories http://192.168.17.1:80/localdirectory
cnf-file location flash:
cnf-file perphone
user-locale 1 U1 PL
network-locale U1
network-locale 1 U1
load 7915-24 B015-1-0-4-2.SBN
load 7945 SCCP45.9-4-2-1S
load 7962 SCCP42.9-3-1SR1-1S
load 7965 SCCP45.9-4-2-1S
load 6921 SCCP69xx.9-2-1-0
time-zone 23
time-format 24
date-format dd-mm-yy
max-conferences 4 gain -6
call-park system application
call-forward pattern .T
call-forward system redirecting-expanded
moh enable-g711 "flash:music-on-hold.au"
multicast moh 239.10.16.16 port 2000
transfer-system full-consult
transfer-pattern .T
directory last-name-first
create cnf-files version-stamp Jan 01 2002 00:00:00

Regards,

Kamil

Carlo Poggiarelli · ‎05-05-2015

Hi Kamil.

Can you please attach your full running config?

Thanks

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

kamil_folga · ‎05-05-2015

Current configuration : 19195 bytes
!
! Last configuration change at 13:18:59 GMT Tue May 5 2015
! NVRAM config last updated at 13:20:07 GMT Tue May 5 2015
!
version 15.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname C2900_VOICE
!
boot-start-marker
boot-end-marker
!
!
enable password 7 XXX

!
no aaa new-model
clock timezone GMT 1 0
clock summer-time GMT recurring
network-clock-participate wic 1
!
!
!
!
!
!
!
!
!
!
!
!
!
!

!
ip dhcp excluded-address 192.168.17.1
!
ip dhcp pool TEL_PULA
network 192.168.17.0 255.255.255.0
default-router 192.168.17.1
option 150 ip 192.168.17.1
!
!
!
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
!
!
cts logging verbose
!
crypto pki trustpoint TP-self-signed-144236398
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-144236398
revocation-check none
rsakeypair TP-self-signed-144236398
!
!
crypto pki certificate chain TP-self-signed-144236398
certificate self-signed 01
30820229 30820192 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
30312E30 2C060355 04031325 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 31343432 33363339 38301E17 0D313530 34323731 31353234
315A170D 32303031 30313030 30303030 5A303031 2E302C06 03550403 1325494F
532D5365 6C662D53 69676E65 642D4365 72746966 69636174 652D3134 34323336
33393830 819F300D 06092A86 4886F70D 01010105 0003818D 00308189 02818100
BBBC43E9 77D4C5FD 079F57E0 567BB4F6 74F80295 D89A4B30 1B3958AD E654B735
FF527475 F1F1114A 7BAAA69D 1C484200 11875378 DFD2BD57 D1CCC3FF 6EB84565
C4581104 68341C8C F000BE1B 2339685A C847BB80 18BF0175 C392631C 30687D71
F5371DEE E4691CFA 91C33C6A 9F931A27 B2702F0D D7FC752B 1016077C F12DE7C5
02030100 01A35330 51300F06 03551D13 0101FF04 05300301 01FF301F 0603551D
23041830 168014FE C7B1D68C 7B945EEB FFB09BAE 435211C0 CF6F4930 1D060355
1D0E0416 0414FEC7 B1D68C7B 945EEBFF B09BAE43 5211C0CF 6F49300D 06092A86
4886F70D 01010505 00038181 0041C7BB 99D74128 69A8A2B6 F1C77CD6 E9D3CE86
C420EC76 EA26628D FD35AE67 B3D5EFDB 0D618808 2F7A6DCC EA1BAF65 704F5701
601785A4 CC73B893 9D6FA916 6B0E64BF ED6D5FDE 59802B6D DD8DAC3E B86E0C78
2EDD7865 9CC7E875 1D946D03 F6FCCDAD 4EA24D00 C176F30F B1DB272A D20C0282
3E2B749F 92EB8646 5FD21B16 54
quit
voice-card 0
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
!
!
!
!
!
!
!
!
!
application
service aa flash:its-CISCO.2.0.3.0.tcl
paramspace english index 0
paramspace english language en
param operator 4001
paramspace english location flash:
paramspace english prefix en
param aa-pilot 4999
!
!
license udi pid CISCO2921/K9 sn XXXXXXX
license accept end user agreement
license boot module c2900 technology-package datak9
hw-module pvdm 0/0
!
!
!
file privilege 0
username xxx privilege 15 secret 5 XXXXXXXX
!
redundancy
!
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
no cdp enable
!
interface GigabitEthernet0/0.100
description phone
encapsulation dot1Q 100
ip address 192.168.17.1 255.255.255.0
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/2
ip address 192.168.18.70 255.255.255.0
duplex auto
speed auto
!
interface BRI0/1/0
no ip address
!
interface BRI0/1/1
no ip address
!
!
ip forward-protocol nd
!
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/GUI
!
ip route 0.0.0.0 0.0.0.0 192.168.18.1
!
!
!
tftp-server flash:/69xx/SCCP69xx.9-2-1-0.loads alias SCCP69xx.9-2-1-0.loads
tftp-server flash:/69xx/SCCP69xx.9-2-1-0.zz.sgn alias SCCP69xx.9-2-1-0.zz.sgn
tftp-server flash:/69xx/BOOT69xx.0-0-0-14.zz.sgn alias BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:/69xx/DSP69xx.0-0-0-8.zz.sgn alias DSP69xx.0-0-0-8.zz.sgn
tftp-server flash:/7915/B015-1-0-4-2.SBN alias B015-1-0-4-2.SBN
tftp-server flash:/pl_PL/rtl-sip.jar alias user_define_1/rtl-sip.jar
tftp-server flash:/pl_PL/7905-dictionary.xml alias user_define_1/7905-dictionary .xml
tftp-server flash:/pl_PL/7905-font.xml alias user_define_1/7905-font.xml
tftp-server flash:/pl_PL/7905-kate.xml alias user_define_1/7905-kate.xml
tftp-server flash:/pl_PL/7921-dictionary.xml alias user_define_1/7921-dictionary .xml
tftp-server flash:/pl_PL/7921-font.dat alias user_define_1/7921-font.dat
tftp-server flash:/pl_PL/7921-kate.utf-8.xml alias user_define_1/7921-kate.utf-8 .xml
tftp-server flash:/pl_PL/7921-kate.xml alias user_define_1/7921-kate.xml
tftp-server flash:/pl_PL/7960-dictionary.xml alias user_define_1/7960-dictionary .xml
tftp-server flash:/pl_PL/7960-dictionary-ext.xml alias user_define_1/7960-dictio nary-ext.xml
tftp-server flash:/pl_PL/7960-font.xml alias user_define_1/7960-font.xml
tftp-server flash:/pl_PL/7960-kate.xml alias user_define_1/7960-kate.xml
tftp-server flash:/pl_PL/be-sccp.jar alias user_define_1/be-sccp.jar
tftp-server flash:/pl_PL/gp-sccp.jar alias user_define_1/gp-sccp.jar
tftp-server flash:/pl_PL/ipc-sccp.jar alias user_define_1/ipc-sccp.jar
tftp-server flash:/pl_PL/mk-sccp.jar alias user_define_1/mk-sccp.jar
tftp-server flash:/pl_PL/SCCP-dictionary.utf-8.xml alias user_define_1/SCCP-dict ionary.utf-8.xml
tftp-server flash:/pl_PL/SCCP-dictionary.xml alias user_define_1/SCCP-dictionary .xml
tftp-server flash:/pl_PL/SCCP-dictionary-ext.xml alias user_define_1/SCCP-dictio nary-ext.xml
tftp-server flash:/pl_PL/tc-sccp.jar alias user_define_1/tc-sccp.jar
tftp-server flash:/pl_PL/td-sccp.jar alias user_define_1/td-sccp.jar
tftp-server flash:/pl_PL/ld-sip.jar alias user_define_1/ld-sip.jar
tftp-server flash:/pl_PL/rp-sccp.jar alias user_define_1/rp-sccp.jar
tftp-server flash:/pl_PL/rtl-sccp.jar alias user_define_1/rtl-sccp.jar
tftp-server flash:/pl_PL/g4-tones.xml alias user_define_1/g4-tones.xml
tftp-server flash:/pl_PL/be-sip.jar alias user_define_1/be-sip.jar
tftp-server flash:/pl_PL/gd-sip.jar alias user_define_1/gd-sip.jar
tftp-server flash:/pl_PL/gp-sip.jar alias user_define_1/gp-sip.jar
tftp-server flash:/pl_PL/mk-sip.jar alias user_define_1/mk-sip.jar
tftp-server flash:/pl_PL/tc-sip.jar alias user_define_1/tc-sip.jar
tftp-server flash:/pl_PL/td-sip.jar alias user_define_1/td-sip.jar
tftp-server flash:/pl_PL/lk-sip.jar alias user_define_1/lk-sip.jar
tftp-server flash:/pl_PL/cin-sip.jar alias user_define_1/cin-sip.jar
tftp-server flash:/pl_PL/gb-sccp-sip.jar alias user_define_1/gb-sccp-sip.jar
tftp-server flash:/pl_PL/sl-be-sip.jar alias user_define_1/sl-be-sip.jar
tftp-server flash:/pl_PL/sp-sip.jar alias user_define_1/sp-sip.jar
tftp-server flash:/pl_PL/sl-sip.jar alias user_define_1/sl-sip.jar
tftp-server flash:/its/united_states_g3-tones.xml alias United_States/g3-tones.x ml
tftp-server flash:/7942_7962/cnu42.9-3-1ES8.sbn alias cnu42.9-3-1ES8.sbn
tftp-server flash:/7942_7962/apps42.9-3-1ES8.sbn alias apps42.9-3-1ES8.sbn
tftp-server flash:/7942_7962/cvm42sccp.9-3-1ES8.sbn alias cvm42sccp.9-3-1ES8.sbn
tftp-server flash:/7942_7962/dsp42.9-3-1ES8.sbn alias dsp42.9-3-1ES8.sbn
tftp-server flash:/7942_7962/jar42sccp.9-3-1ES8.sbn alias jar42sccp.9-3-1ES8.sbn
tftp-server flash:/7942_7962/SCCP42.9-3-1SR1-1S.loads alias SCCP42.9-3-1SR1-1S.l oads
tftp-server flash:/7942_7962/term42.default.loads alias term42.default.loads
tftp-server flash:/7942_7962/term62.default.loads alias term62.default.loads
tftp-server flash:/7945_7965/SCCP45.9-2-1TH1-13.loads alias SCCP45.9-2-1TH1-13.l oads
tftp-server flash:/7945_7965/apps45.9-4-2TH1-1.sbn alias apps45.9-4-2TH1-1.sbn
tftp-server flash:/7945_7965/cnu45.9-4-2TH1-1.sbn alias cnu45.9-4-2TH1-1.sbn
tftp-server flash:/7945_7965/cvm45sccp.9-4-2TH1-1.sbn alias cvm45sccp.9-4-2TH1-1 .sbn
tftp-server flash:/7945_7965/dsp45.9-4-2TH1-1.sbn alias dsp45.9-4-2TH1-1.sbn
tftp-server flash:/7945_7965/jar45sccp.9-4-2TH1-1.sbn alias jar45sccp.9-4-2TH1-1 .sbn
tftp-server flash:/7945_7965/SCCP45.9-4-2-1S.loads alias SCCP45.9-4-2-1S.loads
tftp-server flash:/7945_7965/term45.default.loads alias term45.default.loads
tftp-server flash:/7945_7965/term65.default.loads alias term65.default.loads
tftp-server flash:/ringtones/Analog1.raw alias Analog1.raw
tftp-server flash:/ringtones/Analog2.raw alias Analog2.raw
tftp-server flash:/ringtones/AreYouThere.raw alias AreYouThere.raw
tftp-server flash:/ringtones/AreYouThereF.raw alias AreYouThereF.raw
tftp-server flash:/ringtones/Bass.raw alias Bass.raw
tftp-server flash:/ringtones/CallBack.raw alias CallBack.raw
tftp-server flash:/ringtones/Chime.raw alias Chime.raw
tftp-server flash:/ringtones/Classic1.raw alias Classic1.raw
tftp-server flash:/ringtones/Classic2.raw alias Classic2.raw
tftp-server flash:/ringtones/ClockShop.raw alias ClockShop.raw
tftp-server flash:/ringtones/Drums1.raw alias Drums1.raw
tftp-server flash:/ringtones/Drums2.raw alias Drums2.raw
tftp-server flash:/ringtones/FilmScore.raw alias FilmScore.raw
tftp-server flash:/ringtones/HarpSynth.raw alias HarpSynth.raw
tftp-server flash:/ringtones/Jamaica.raw alias Jamaica.raw
tftp-server flash:/ringtones/KotoEffect.raw alias KotoEffect.raw
tftp-server flash:/ringtones/MusicBox.raw alias MusicBox.raw
tftp-server flash:/ringtones/Piano1.raw alias Piano1.raw
tftp-server flash:/ringtones/Piano2.raw alias Piano2.raw
tftp-server flash:/ringtones/Pop.raw alias Pop.raw
tftp-server flash:/ringtones/Pulse1.raw alias Pulse1.raw
tftp-server flash:/ringtones/Ring1.raw alias Ring1.raw
tftp-server flash:/ringtones/Ring2.raw alias Ring2.raw
tftp-server flash:/ringtones/Ring3.raw alias Ring3.raw
tftp-server flash:/ringtones/Ring4.raw alias Ring4.raw
tftp-server flash:/ringtones/Ring5.raw alias Ring5.raw
tftp-server flash:/ringtones/Ring6.raw alias Ring6.raw
tftp-server flash:/ringtones/Ring7.raw alias Ring7.raw
tftp-server flash:/ringtones/Sax1.raw alias Sax1.raw
tftp-server flash:/ringtones/Sax2.raw alias Sax2.raw
tftp-server flash:/ringtones/Vibe.raw alias Vibe.raw
tftp-server flash:/ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x ml
tftp-server flash:/ringtones/RingList.xml alias RingList.xml
tftp-server flash:Desktops/320x212x12/CampusNight.png
tftp-server flash:Desktops/320x212x12/CiscoFountain.png
tftp-server flash:Desktops/320x212x12/MorroRock.png
tftp-server flash:Desktops/320x212x12/NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/Fountain.png
tftp-server flash:Desktops/320x212x12/CiscoLogo.png
tftp-server flash:Desktops/320x212x12/TN-CampusNight.png
tftp-server flash:Desktops/320x212x12/TN-CiscoFountain.png
tftp-server flash:Desktops/320x212x12/TN-MorroRock.png
tftp-server flash:Desktops/320x212x12/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/TN-Fountain.png
tftp-server flash:Desktops/320x212x12/TN-CiscoLogo.png
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:music-on-hold.au alias music-on-hold.au
!
control-plane
!
!
voice-port 0/1/0
!
voice-port 0/1/1
!
!
!
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
dial-peer voice 4999 voip
service aa
destination-pattern 4999
session target ipv4:192.168.17.1
incoming called-number 4999
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
!
!
gatekeeper
shutdown
!
!
telephony-service
max-ephones 40
max-dn 80
ip source-address 192.168.17.1 port 2000 secondary 192.168.18.70
calling-number initiator
service dnis overlay
service dnis dir-lookup
service dss
timeouts interdigit 5
system message VOICE
url directories http://192.168.17.1:80/localdirectory
cnf-file location flash:
cnf-file perphone
user-locale 1 U1 PL
network-locale U1
network-locale 1 U1
load 7915-24 B015-1-0-4-2.SBN
load 7945 SCCP45.9-4-2-1S
load 7962 SCCP42.9-3-1SR1-1S
load 7965 SCCP45.9-4-2-1S
load 6921 SCCP69xx.9-2-1-0
time-zone 23
time-format 24
date-format dd-mm-yy
max-conferences 4 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh enable-g711 "music-on-hold.au"
multicast moh 239.10.16.16 port 2000
web admin system name XXXXX secret 5 XXXXXX
transfer-system full-consult
transfer-pattern .T
directory last-name-first
directory entry 1 34 name XXX XXXX
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-template 10
network-locale 1
user-locale 1
!
!
ephone-dn 1
number 21
label XXX
description 21
name XXX
!
!
ephone-dn 2
number 22
label YYY
description 22
name YYY
!
!
!
ephone 1
mac-address F8C2.88A1.XXXX
ephone-template 10
type 6921
button 1:1
!
!
ephone 2
mac-address 00E1.6D15.XXXX
ephone-template 10
type 7945
button 1:2
!
!
line con 0
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport output lat pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
password 7 XXX
login
transport input telnet ssh
!
scheduler allocate 20000 1000
ntp master
ntp update-calendar
ntp server XXX.XX.XXX.XXX
!
end

Carlo Poggiarelli · ‎05-05-2015

Hi Kamil.

Try to remove :80 from the directory url and issue create cnf files under telephony services.

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

kamil_folga · ‎05-05-2015

Thanks for your reply Carlo.

I have tried without " 80 " but it was also not working.

My only idea is too new load for the phone 7945 (SCCP45.9-4-2-1S), which causes misinterpretation of XML localdirectory. CME 10.5 support load SCCP45.9-2-1S.loads for 7945/7965, but I cannot downgrade phone to this firmware. Phone looping on download term45.defaults.load.

Any idea?

Regards,

Kamil

Carlo Poggiarelli · ‎05-05-2015

Hi Kamil.

Please activate a debug tftp packet while trying to downgrade 7945 and post the output.

Thanks

Cheers

Carlo

Please rate all helpful posts "The more you help the more you learn"

kamil_folga · ‎05-10-2015

Local directory on phone 7945 with firmware 9-1-1 works OK. But I cant downgrade my phone 7945 to 9-1-1 (I have firmware 9-4-2). Output from the phone:

https://www.youtube.com/watch?v=UQLR50Zkkho

Regards,

Kamil

Carlo Poggiarelli · ‎05-10-2015

Hi Kamil.

A downgrade from 9.4 to 9.1 could have that behaviour.

Start downgrading to 9.4.1 then to 9.3.2 than try 9.1.

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

kamil_folga · ‎05-11-2015

Hi Carlo,

9.4.1 and 9.3.2 does not exist for 7945:

https://software.cisco.com/download/release.html?mdfid=281346594&softwareid=282074288&os=&release=9.4(2)SR1&relind=AVAILABLE&rellifecycle=&reltype=latest&i=!pp

I try downgrade to 9.3.1 but have the same error.

show flash

255 0 May 11 2015 14:01:58 +02:00 7945_931
256 674 May 11 2015 14:37:42 +02:00 7945_931/term65.default.loads
257 674 May 11 2015 14:37:32 +02:00 7945_931/term45.default.loads
258 674 May 11 2015 14:37:20 +02:00 7945_931/SCCP45.9-3-1-1S.loads
259 1889607 May 11 2015 14:37:04 +02:00 7945_931/jar45sccp.9-3-1TH2-5.sbn
260 363099 May 11 2015 14:36:40 +02:00 7945_931/dsp45.9-3-1TH2-5.sbn
261 2215327 May 11 2015 14:36:18 +02:00 7945_931/cvm45sccp.9-3-1TH2-5.sbn
262 581056 May 11 2015 14:35:56 +02:00 7945_931/cnu45.9-3-1TH2-5.sbn
263 4665017 May 11 2015 14:35:36 +02:00 7945_931/apps45.9-3-1TH2-5.sbn

tftp bindings:

tftp-server flash:/7945_931/term65.default.loads alias term65.default.loads
tftp-server flash:/7945_931/term45.default.loads alias term45.default.loads
tftp-server flash:/7945_931/SCCP45.9-3-1-1S.loads alias SCCP45.9-3-1-1S.loads
tftp-server flash:/7945_931/jar45sccp.9-3-1TH2-5.sbn alias jar45sccp.9-3-1TH2-5.sbn
tftp-server flash:/7945_931/dsp45.9-3-1TH2-5.sbn alias dsp45.9-3-1TH2-5.sbn
tftp-server flash:/7945_931/cvm45sccp.9-3-1TH2-5.sbn alias cvm45sccp.9-3-1TH2-5.sbn
tftp-server flash:/7945_931/cnu45.9-3-1TH2-5.sbn alias cnu45.9-3-1TH2-5.sbn
tftp-server flash:/7945_931/apps45.9-3-1TH2-5.sbn alias apps45.9-3-1TH2-5.sbn

tftp-events debug:

May 11 12:52:53.222: TFTP: Looking for term45.default.loads
May 11 12:52:53.222: TFTP: Opened flash0:/7945_931/term45.default.loads, fd 4, size 674 for process 60
May 11 12:52:53.226: TFTP: Finished flash0:/7945_931/term45.default.loads, time 00:00:00 for process 60
May 11 12:52:57.850: TFTP: Looking for term45.default.loads
May 11 12:52:57.854: TFTP: Opened flash0:/7945_931/term45.default.loads, fd 4, size 674 for process 60
May 11 12:52:57.854: TFTP: Finished flash0:/7945_931/term45.default.loads, time 00:00:00 for process 60

Regards,

Kamil

kkoeper12 · ‎05-11-2015

I think the URL Directories command is only needed when using an external directory but you are pointing it back to the CME. Have you tried using the built in directory function? You can try removing the URL Directory command and create CNF to test.

kamil_folga · ‎05-11-2015

Yes, I tried without URL Directories but this dont work.

Diego Paiva · ‎05-22-2015

Hello,
I'm having a similar problem with IP phone 7911G in the Local Directory appears the number put to disk when the recorded number on the local directory, the name does not appear in the only number display.

Does anyone have idea what can be?

kamil_folga · ‎06-15-2015

Problem solved - in EN locale all works fine, in PL locale dont work.

kamil_folga · ‎05-11-2015

On phone sticker is written "S/W: Must use 9.3(1)SR1 or above" PID VID: CP-7945G V15. CME 10.5 support this phone with firmware 9.2(1).

Regards,

Kamil