02-15-2024 09:49 PM
Hi All,
One of our user is reporting that he is getting missed calls from different extensions and when he is calling back to them they are saying they were not made any calls to the user.
Can anyone help me on this.
Phone model 7942
02-15-2024 10:00 PM - edited 02-15-2024 10:03 PM
Are these calls looking to originate from an internal or external calling party? If it’s internal it’s very likely these are scam calls coming from spoofed calling numbers. If you look into the details of these calls, either in SDL logs or CDR data, do you see these calls originating from an outside calling party? The same thing can apply for calls looking as it originated from an external calling party as well, but then it’s harder to make that generic assumption of the origin as it would always come in via a gateway.
03-20-2024 12:23 AM
Hi Roger,
I pulled CDR data and I can't find a call record for the issue.
So we have replaced the hard phone, suspecting it as a bug. With new phone user didn't come across the issue even after 2-3 weeks of monitoring.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide