11-04-2011 02:26 PM - edited 03-16-2019 07:53 AM
I have a ccm 8.0.3 server and was trying to configure all the steps that were required , and in the mobile phone number, being in india i typed in +919711....... in the destination number, i tried making a call from a neighbouring phone on my desk phone , but my mobile phone did not ring.
Is this specifically for calls coming over from the pstn or am i missing something big time.
Solved! Go to Solution.
11-05-2011 03:42 PM
ok it seems to be somthing missing in the conoifg of SNR
or might be a bugs not sure
becuase you need to enable mobility first to get it wokring
have a look at this video which takes you through the setup step by step you might find somthing missing
http://www.youtube.com/watch?v=cqfjaiySiUs
HTH
11-06-2011 01:15 AM
Hi Abhishek,
Can you explain the call flow, are you using h323/mgcp/SIP gateway?
What is the connectivity to the PSTN, do you see the call hitting the gateway?
If you dont, then its an issue on the cucm configuration, or check the ISDN messages to see if the provider is disconnecting the call, in which case check what number you are sending out.
Also note if the connectivity is SIP, you will need to have a CUBE to make it work.
HTH
Kunal
11-09-2011 11:29 PM
Hi Abhishek,
Just after the DA for the 2nd call you made, you should see a RDP profile getting invoked in the traces....
Also can you put 8011919711358416 in the remote destination and try....
Please post the call manager traces...
HTH
Kunal
11-04-2011 03:04 PM
when i call through my cisco ip phone , ext 60xx to my desk phone extension 606x , and i press the mobility softkey , i see the mobility connect off message on the phone : no mobile remote destination found.
phone is cisco 7940
11-04-2011 04:26 PM
try this link
http://dreamforccie.wordpress.com/2010/03/30/single-number-reac/
make sur eyou are using the right Device pool and the mobile number entered in format can be route using the configured CSS and your route pattens other wise you might need to do some digit manipulations using application dial rules
hope this help
if helpful Rate
11-04-2011 05:26 PM
Hi Marwan, i live in India, so if my 10 digit mobile extension is : 97........ and india has the access code + 91 , then would it be +919711.......... and as well as if i have the same extension what should ideally be the route pattern , the device pool and other information seems be correct... can you kindly guide me on this ?
11-05-2011 01:32 AM
ok lets make simple
if you have a device has the same device pool you used and CSS can you dial this +919.....
once this confirmed then we sure your call routing is ok we can check other part of the config
like have you associated the device with a user in the mobity option in the phone settings ?
have you enabled mobility in the user settings ?
have you added the mobility button to the phone template of the phone ?
is the remote destination profile has all the requried options and the right destination phone number ?
HTH
11-05-2011 03:56 AM
except for the route pattern or may be device pool , configuration , i am pretty much good to go.
11-05-2011 12:02 PM
i checked all the steps mentioned in the document and what i think i am missing is a proper route pattern , i created one..that was \+919711xxxxxx with the essential css and partition and device association ( gatekeeeper in our case) but even then it does not seem to ring simultaneously as well the mobile app not activated message coming up on pressing the mobility soft key.
11-05-2011 03:42 PM
ok it seems to be somthing missing in the conoifg of SNR
or might be a bugs not sure
becuase you need to enable mobility first to get it wokring
have a look at this video which takes you through the setup step by step you might find somthing missing
http://www.youtube.com/watch?v=cqfjaiySiUs
HTH
11-06-2011 01:15 AM
Hi Abhishek,
Can you explain the call flow, are you using h323/mgcp/SIP gateway?
What is the connectivity to the PSTN, do you see the call hitting the gateway?
If you dont, then its an issue on the cucm configuration, or check the ISDN messages to see if the provider is disconnecting the call, in which case check what number you are sending out.
Also note if the connectivity is SIP, you will need to have a CUBE to make it work.
HTH
Kunal
11-07-2011 02:02 AM
gatekeepers being used ( h.323 ) , i have not checked the gateway part, let me get through that and provide you the neccessary information.
11-08-2011 07:38 AM
ip phone -- ccm -- voice gateway -- pstn
11-09-2011 03:35 AM
took the traces one for a call from voip phone extension : 6091 to mobile number : 9711358416 ( which shows ) i am able to reach my mobile device from my desk pone .
anothe set of call log shows call between two internal phones ( for testing purposes ) .
======================================================
calling number ( in case of dialling mobile phone) : 6091
called number : 8011919711358416
tcp handle : 0025396
ccm trace analysis shows call getting connected, attaching a snippet for the same :
14:57:33.694 |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(155c24d5-c9aa-8559-a5e7-77f2b5c745a8:), filteredPartitionSearchSpaceString(PT_International:PT_Intraoffice:PT_Local), partitionSearchSpaceString(PT_International:PT_Intraoffice:PT_Local)|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=8011919711358416|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |Digit analysis: match(pi="2", fqcn="6091", cn="6091",plv="5", pss="PT_International:PT_Intraoffice:PT_Local", TodFilteredPss="PT_International:PT_Intraoffice:PT_Local", dd="8011919711358416",dac="0")|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |Digit analysis: analysis results|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 ||PretransformCallingPartyNumber=6091
|CallingPartyNumber=6091
|DialingPartition=PT_International
|DialingPattern=8.@
|FullyQualifiedCalledPartyNumber=8011919711358416
|DialingPatternRegularExpression=(8)(01)(1)(9[0-58])([0-9]+)
|DialingWhere=
|PatternType=International
|PotentialMatches=ExclusivelyOffNetPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=8011919711358416
|PretransformTagsList=ACCESS-CODE:INTERNATIONAL-ACCESS:INTERNATIONAL-DIRECT-DIAL:COUNTRY-CODE:NATIONAL-NUMBER
|PretransformPositionalMatchList=8:01:1:91:9711358416
|CollectedDigits=8011919711358416
|UnconsumedDigits=
|TagsList=ACCESS-CODE:INTERNATIONAL-ACCESS:INTERNATIONAL-DIRECT-DIAL:COUNTRY-CODE:NATIONAL-NUMBER
|PositionalMatchList=8:01:1:91:9711358416
|VoiceMailbox=
|VoiceMailCallingSearchSpace=
|VoiceMailPilotNumber=6800
|RouteBlockFlag=RouteThisPattern
|RouteBlockCause=0
|AlertingName=
|UnicodeDisplayName=
|DisplayNameLocale=1
|OverlapSendingFlagEnabled=0
|WithTags=
|WithValues=
|CallingPartyNumberPi=NotSelected
|ConnectedPartyNumberPi=NotSelected
|CallingPartyNamePi=NotSelected
|ConnectedPartyNamePi=NotSelected
|CallManagerDeviceType=NoDeviceType
|PatternPrecedenceLevel=Routine
|CallableEndPointName=[135e4834-183c-5dca-10a2-4428aa3ab2f1]
|PatternNodeId=[dfd32c1a-823f-dc04-0723-49e9d9134f10]
|AARNeighborhood=[]
|AARDestinationMask=[]
|AARKeepCallHistory=true
|AARVoiceMailEnabled=false
|NetworkLocation=OffNet
|Calling Party Number Type=Cisco Unified CallManager
|Calling Party Numbering Plan=Cisco Unified CallManager
|Called Party Number Type=Cisco Unified CallManager
|Called Party Numbering Plan=Cisco Unified CallManager
|ProvideOutsideDialtone=true
|AllowDeviceOverride=false
|AlternateMatches= Information Not Available
|TranslationPatternDetails= Information Not Available
|ResourcePriorityNamespace=
|PatternRouteClass=RouteClassDefault|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |SMDMSharedData::findAliasRegInfo - AliasName = 135e4834-183c-5dca-10a2-4428aa3ab2f1 not in AliasInfo hashmap|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |DeviceManager::star_DmPidReq - RequestedName=135e4834-183c-5dca-10a2-4428aa3ab2f1 LookupName=135e4834-183c-5dca-10a2-4428aa3ab2f1|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |SMDMSharedData::findLocalDevice - Name=Wilton_GK_ICT Key=135e4834-183c-5dca-10a2-4428aa3ab2f1 isActvie=1 Pid=(2,173,101) found|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:33.694 |Digit analysis: wait_DmPidRes- Partition=[0b20087a-8458-de09-ca5d-b1630160b3a3] Pattern=[8.@] Where=[],cmDeviceType=[PriGfpDevice], OutsideDialtone =[1], DeviceOverride=[0], PID=H225D(2,100,173,101)|2,100,49,1.86401384^10.0.100.121^SEP000F23F6829F
14:57:34.129 |StationInit: TCPPid = [2.100.9.119703] StationCloseReq received: output|2,100,49,1.86401356^10.0.100.40^SEP000F23F6790A
14:57:38.182 |StationInit: (0025396) InboundStim - StationOffHookMessageID: Msg Size(received, defined) = 4, 12|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.182 |StationInit: (0025396) OffHook.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) restart0_StationOffHook - INFO: CI=0 on line=0, SPKMode=0, alwaysPrimeLine=0, alwaysUsePrimeLineForVM=0, fid=0, offHookTrigger=0.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) restart0_StationOffHook - INFO: CI=49427090 on line=1, SPKMode=0. Answer.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) preProcessing - INFO: Please Send the signal now.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) INFO- sendSignalNow, sigName=StationOffHook, cdpc=419500|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) SetRinger ringMode=1(RingOff).|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) SetSpeakerMode speakermode=1(On).|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) SetLamp mode=2, stim=9 stimInst=1.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |LineControl(20032): restart0_CcSetupConf update State of cdpc (419110) to active|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |LineControl::sendSNFNotifyIndForPresenceWithAlerting mPrecenceWithAlertingChangeNotifySubscribed=0, calllist#=1|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) CallState callState=1 lineInstance=1 callReference=49427090 privacy=0 sccp_precedenceLv=4 precedenceDm=0|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) DEBUG- star_DSetCallPhase updateACall=49427090 from Phase=5 to callPhase=1.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) DEBUG- star_DSetCallState(9) State of cdpc(419500) is 8.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
14:57:38.183 |StationD: (0025396) ActivateCallPlane lineInstance=1.|2,100,49,1.86401413^10.0.100.51^SEP0014F27519B9
=======================================================
calling number ( for internal dialling and testing ) : 6068
called number : 6091
14:58:38.104 |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]|2,100,49,1.86401887^10.0.100.173^SEP00235EB881D5
14:58:38.104 |Digit analysis: match(pi="2",fqcn="6068", cn="6068", plv="5", pss="PT_International:PT_Intraoffice:PT_Local", TodFilteredPss="PT_International:PT_Intraoffice:PT_Local", dd="60",dac="0")|2,100,49,1.86401887^10.0.100.173^SEP00235EB881D5
14:58:38.104 |Digit analysis: potentialMatches=PotentialMatchesExist|2,100,49,1.86401887^10.0.100.173^SEP00235EB881D5
14:58:38.984 |StationInit: (0030767) KeypadButton kpButton=9.|2,100,49,1.86401890^10.0.100.173^SEP00235EB881D5
14:58:38.984 |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(155c24d5-c9aa-8559-a5e7-77f2b5c745a8:), filteredPartitionSearchSpaceString(PT_International:PT_Intraoffice:PT_Local), partitionSearchSpaceString(PT_International:PT_Intraoffice:PT_Local)|2,100,49,1.86401890^10.0.100.173^SEP00235EB881D5
14:58:38.984 |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=609|2,100,49,1.86401890^10.0.100.173^SEP00235EB881D5
14:58:38.984 |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]|2,100,49,1.86401890^10.0.100.173^SEP00235EB881D5
14:58:38.984 |Digit analysis: match(pi="2",fqcn="6068", cn="6068", plv="5", pss="PT_International:PT_Intraoffice:PT_Local", TodFilteredPss="PT_International:PT_Intraoffice:PT_Local", dd="609",dac="0")|2,100,49,1.86401890^10.0.100.173^SEP00235EB881D5
14:58:38.984 |Digit analysis: potentialMatches=PotentialMatchesExist|2,100,49,1.86401890^10.0.100.173^SEP00235EB881D5
14:58:39.218 |CiCcp table has 10 entries|2,100,49,1.86401643^10.0.100.41^SEP0012DAAEC6FA
14:58:39.383 |StationInit: (0030767) KeypadButton kpButton=1.|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(155c24d5-c9aa-8559-a5e7-77f2b5c745a8:), filteredPartitionSearchSpaceString(PT_International:PT_Intraoffice:PT_Local), partitionSearchSpaceString(PT_International:PT_Intraoffice:PT_Local)|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=6091|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[33554438], TPcount=[0], DAMR.NotifyCount=[1], DaRes.NotifyCount=[0]|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |Digit analysis: match(pi="2", fqcn="6068", cn="6068",plv="5", pss="PT_International:PT_Intraoffice:PT_Local", TodFilteredPss="PT_International:PT_Intraoffice:PT_Local", dd="6091",dac="0")|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |Digit analysis: analysis results|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 ||PretransformCallingPartyNumber=6068
|CallingPartyNumber=6068
|DialingPartition=PT_International
|DialingPattern=6091
|FullyQualifiedCalledPartyNumber=6091
|DialingPatternRegularExpression=(6091)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=6091
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=6091
|CollectedDigits=6091
|UnconsumedDigits=
|TagsList=SUBSCRIBER
|PositionalMatchList=6091
|VoiceMailbox=
|VoiceMailCallingSearchSpace=
|VoiceMailPilotNumber=6800
|RouteBlockFlag=RouteThisPattern
|RouteBlockCause=0
|AlertingName=Abhishek Singh
|UnicodeDisplayName=Abhishek Singh
|DisplayNameLocale=1
|InterceptPartition=PT_International
|InterceptPattern=6091
|InterceptWhere=
|InterceptSdlProcessId=(0,0,0)
|InterceptSsType=33554438
|InterceptSsKey=0
|InterceptSsNotifyType=1
|OverlapSendingFlagEnabled=0
|WithTags=
|WithValues=
|CallingPartyNumberPi=NotSelected
|ConnectedPartyNumberPi=NotSelected
|CallingPartyNamePi=NotSelected
|ConnectedPartyNamePi=NotSelected
|CallManagerDeviceType=NoDeviceType
|PatternPrecedenceLevel=Routine
|CallableEndPointName=[a5ae7408-06ac-f9b9-9c00-4845a1e1d71d]
|PatternNodeId=[a5ae7408-06ac-f9b9-9c00-4845a1e1d71d]
|AARNeighborhood=[]
|AARDestinationMask=[]
|AARKeepCallHistory=true
|AARVoiceMailEnabled=false
|NetworkLocation=OnNet
|Calling Party Number Type=Cisco Unified CallManager
|Calling Party Numbering Plan=Cisco Unified CallManager
|Called Party Number Type=Cisco Unified CallManager
|Called Party Numbering Plan=Cisco Unified CallManager
|ProvideOutsideDialtone=false
|AllowDeviceOverride=false
|AlternateMatches= Information Not Available
|TranslationPatternDetails= Information Not Available
|ResourcePriorityNamespace=
|PatternRouteClass=RouteClassDefault|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |SMDMSharedData::findAliasRegInfo - AliasName = a5ae7408-06ac-f9b9-9c00-4845a1e1d71d not in AliasInfo hashmap|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |DeviceManager::star_DmPidReq - RequestedName=a5ae7408-06ac-f9b9-9c00-4845a1e1d71d LookupName=a5ae7408-06ac-f9b9-9c00-4845a1e1d71d|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |SMDMSharedData::findLocalDevice - Name=6091:0b20087a-8458-de09-ca5d-b1630160b3a3 Key=a5ae7408-06ac-f9b9-9c00-4845a1e1d71d isActvie=1 Pid=(2,154,26183) found|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |Digit analysis: wait_DmPidRes- Partition=[0b20087a-8458-de09-ca5d-b1630160b3a3] Pattern=[6091] Where=[],cmDeviceType=[UserDevice], OutsideDialtone =[0], DeviceOverride=[0], PID=LineControl(2,100,154,26183)|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |processCCMFeatureData: operationIeIdd=0|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.384 |findUnfiredInterceptOnPattern numOfPatterns = 1|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.385 |LineControl - restert0_CcProceedReq updated precedence of CI=49427107 to 5|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.385 |ForwardManager - findCallBySsParty - mPartyToActiveCallIndexMap entry NOT found for party= 49427107 |2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.385 |ForwardManager - findActivationEntryBySsParty - mPartyToActivationIndexMap - Entry NOT found for party= 49427107|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.385 |ForwardManager - addActiveCallTableEntry - Added entry for party= 49427107 callkey= 0xACBC|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.385 |Forwarding - Created! - callKey= 0xACBC|2,100,177,44220.1^*^*
14:58:39.385 |LineCdpc(419120): -dispatchToAllDevices-, sigName=CcProceedReq, device=SEP00235EB881D5|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.385 |Forwarding - getInterceptTableEntry - Successful for nppkid a5ae7408-06ac-f9b9-9c00-4845a1e1d71d|2,100,49,1.86401891^10.0.100.173^SEP00235EB881D5
14:58:39.385 |Forwarding - logInterceptTableEntr
=====================================================
What else do i need to check in the traces for isolating it ?
11-09-2011 11:29 PM
Hi Abhishek,
Just after the DA for the 2nd call you made, you should see a RDP profile getting invoked in the traces....
Also can you put 8011919711358416 in the remote destination and try....
Please post the call manager traces...
HTH
Kunal
11-10-2011 01:56 AM
Hi ,
Thanx a ton , it worked finally with your guidance , only a small glitch which i think is with the timer, the call simply rings on the mobile phone and drops.
put a screen shot for the same, using the default values :
11-11-2011 04:37 AM
got it fixed finally with some tweaking on the CCM and the too soon and too late timer.
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