Cisco UC AA Directory handler

[saxenanitesh8522]

Hi,

i have cisco cucm 8.6 and unity connection 8.6

1. I have configured CTI route point for my board line 1000

2. the call is routed properly to cisco unity AA

3. I am able to forward the calls on the users input.

4. my requirement is that when users press 2--> this is forwarded to Directory handler, here i want to users to input the extension.

this is not working. It only working if i type the users name but if i dial an extension it doesnt work.

4a. i have disbaled voice recogination

4b. but it doesnt ask for extension, it searches based on first name and last name.

4c. I want to change this feature, it should search by extensions.

5. I have checked Allow Transfers to Numbers Not Associated with Users or Call Handlers

[Rob Huffman]

Hi Nitesh,

I believe Directory Handlers are either Voice enabled

or "search by name". You can route the Press 2 to a separate

Call Handler which will allow the dial by extension functionality

you are looking for

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

[saxenanitesh8522]

Hi

How will I configure that. If I press 2 it goes to directory handler or some other handler

Sent from Cisco Technical Support Android App

[Rob Huffman]

Hi Nitesh,

You can route the Press 2 to a "NEW" separate

Call Handler which will allow the dial by extension functionality

you are looking for

So, the Directory Handler won't be used at all for this Press 2 setup.

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

[saxenanitesh8522]

But in call handler I have not seen that option.

Can you please guide me how to do that please


Sent from Cisco Technical Support Android App

[Rob Huffman]

Hi Nitesh,

You won't see it as an option in a Call Handler as it

is an "inherent" capability

Give it a try when you get a moment to test.

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

[saxenanitesh8522]

Hi,

I created an call handler no 2 as for call transfer. and linked that to my AA.

in greetings enabled allow transfers to numbers not associated with users for the call handler 2...

But i am not sure about Transfer rule.

I really new in UC so i am not able to resolve this issue...

i tried it goes there..now i cant dial any extension...

[Rob Huffman]

Hi Nitesh,

If using the dial by extension, and checking the "allow transfers" doesn't work

then we need to know if the numbers you are trying to transfer to have mailboxes

on the CUC system, if not, the next place to check is here;

On the Default System Transfer Restriction Table, when I want to transfer to extensions

that begin with 8 but are not part of Unity Connection I need to set;

8???* - Allow

If it was numbers that begin with 5 it would be;

5???* - Allow

Can you give that a try

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

[saxenanitesh8522]

Hi,

1. what i have done is converstation is caller system transfer whcih transfers the calls based on users extension when they dial.

2. in restriction table i have added 5???*

3. can the extensions which i want to forward be the same. as i dont hav enough mailbox i am only givin mailbox to 35/70 users and rest will not have any mailbox. but the extension will be the same.. will this work??

[Rob Huffman · Accepted solution]

Hi Nitesh,

OK....so now we are trying to use a different method

If you are linking to a Conversation via the Press 2 then it should be

the Caller System Transfer conversation

and the 5???* (allow) would be added on the Default System Transfer Restriction table. That is if

you're trying to transfer to numbers (not in CUC) that begin with 5 and are 4 digits in length.

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

[saxenanitesh8522]

Which way you suggest? ???

As I said I have 35 no in cuc n remaining 35 not in cuc.

I want these 70 should having same extension reachable using aa.

Please help


Sent from Cisco Technical Support Android App

[Rob Huffman]

Hi Nitesh,

Either of the ways we've discussed here will work

Before posting, I've tested both configurations and both will

accomplish what you want to do.

In my last example using the Press 2 to Caller System Transfer conversation

I was able to reach DN 5508 which is NOT a number in Unity Connection so it

would be exactly like the 35 numbers you have that are not in CUC. But you have to make the

suggested adjustments on the Default System Transfer Restriction table to match up with

your numbering plan.

Have you given it a try?

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

[saxenanitesh8522]

Thanks, its working.. i have used system call handler and i am able to dial an extension...