Cisco UCS 7 Call Handling based on time of day

[mmedwid]

Call to a DID I want to go to voice mail on RNA 8am to 5pm.  But 5pm to 8am I want to forward these calls to another number.  Where do I do this in UCS?  Can it be done?         

[Jaime Valencia]

Configure schedules and then configure the std greeting for working hours and closed greeting for after-hours under the call handler.

If you have CUCM you can use TOD.

I assume you're referring to CUC, Cisco Unity Connection right???

HTH

java

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[mmedwid]

Actually no.  We use UCS 7 for PBX and with Exchange UM for voice mail.  I am wondering if within UCS I can specify forwarding based on time of day.  If know perhaps you know whether or not this is possible with MS UM?

[Jaime Valencia]

In Cisco world, UCS refers to HW (virtualization servers)

Is it CUCM what you're talking about when you mention UCS??

If so, use TOD.

HTH

java

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[mmedwid]

Haha - right CUCM.  Sorry I recently implemented UCS and have UCS on the brain.  Where do I find TOD?

[ronpatel · Accepted solution]

Hi

Here is example for CUCM 6 but can be used for CUCM 7

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a7bc96.shtml

Regards

Ronak patel

If this helps, please rate the answer.

[mmedwid]

Great - that's it.  Thanks.

[Rob Huffman]

Thought you might enjoy this thread as well

It has a really awesome breakdown of ToD by fellow NetPro Bill Bell

as well as a fine catch by Java;

https://supportforums.cisco.com/message/3044337#3044337

Cheers!

Rob

"Everything is broken" - Bob Dylan