Cisco Unity Connection (Single inbox enabled) - send message settings

[karthikvish2000]

Hello,

I have got the below request from a customer:

When an external caller calls an extension and goes to voicemail CUC takes a message and sends an email notification to the user (SIB enabled).

The sender name/address is - Cisco Unity Connection Messaging System [unityconnection@<domain_name>] since the caller is unknown.

Can this sender name/address be customised to a customer requested value? eg. <Customer_Name_Voicemail>[Customer_name@domain_name]

Also, is there a way to customise the Message field?

Please assist.

Thanks.

[Adam Thompson]

Hello,

You are able to customize the subject line of a voice message, but not in the way you are hoping. You are pretty limited to what you can accomplish for external callers.

ref: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1052183

HTH

Adam

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