Cisco Unity Connection Single Inbox with Exchange 2010

[Abdul Jaseem]

Hi Experts,

I'm trying to configure Single Inbox in Cisco Unity Connection 9.1 with Exchange 2010 Server.

While testing user's unified messaging accounts, I'm getting the below error.

Some possible reasons for 500: Server configuration problem. Incorrect authentication mode. Internet Information Service is unavailable. Email address (primary SMTP address) not found.

Kindly help me to fix this issue, helps are much appreciated. 

[Brandon Buffin]

Could be permissions. Also check the authentication mode on CUC/Exchange. Check the troubleshooting steps under 500 error here:

http://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116001-uc-singleinbox-00.html

Brandon

[Abdul Jaseem]

Hi Brandon,

Thanks for your quick resolution, but I have already tried those troubleshooting steps. Still no go!

May I know the details and specifications for Unity Service Account User in Active Directory?

[Brandon Buffin]

Here are some details on the account along with the permissions that are needed.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#25466

Brandon