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Cisco Unity Connection Single Inbox with Exchange 2010

Abdul Jaseem
Beginner
Beginner

Hi Experts,

I'm trying to configure Single Inbox in Cisco Unity Connection 9.1 with Exchange 2010 Server.

While testing user's unified messaging accounts, I'm getting the below error.

Some possible reasons for 500: Server configuration problem. Incorrect authentication mode. Internet Information Service is unavailable. Email address (primary SMTP address) not found.

Kindly help me to fix this issue, helps are much appreciated. 

3 REPLIES 3

Brandon Buffin
Advisor
Advisor

Could be permissions. Also check the authentication mode on CUC/Exchange. Check the troubleshooting steps under 500 error here:

http://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116001-uc-singleinbox-00.html

Brandon

Hi Brandon,

Thanks for your quick resolution, but I have already tried those troubleshooting steps. Still no go!

May I know the details and specifications for Unity Service Account User in Active Directory?

Here are some details on the account along with the permissions that are needed.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#25466

Brandon

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