cisco voicemail account locked

[samir_1976]

Hi all,                 

We have Cisco Unity Connection  Administration 7.0 and problem is for one user

we reset the voice mail password for the user and it gives us error : user account

has been locked out please contact system adminstrator.

We tried the following things

1) we checked the user  profile account is not locked out.

2) we reset the password but it want' work still give same error message

3) we recreated the whole mail box but still same issue

4) tried to access the user from the outside but still gives same error message.

5) user does not have any other number association.

Waiting for your help. Thanks in advance

[Hythim Ali El Hadad]

Hi Samir,

Confirm the user don't have the locked account  check box marked

If so , delete it , re-import it again from cucm

Regards

Haitham

[samir_1976]

Hi Haitham,

I checked that and user don't have lockec account check box marked.

we delete the user account and recreated but still same issue.

samir

[islam.kamal]

Hello Samir

Can you also check the below?

Also, verify these settings under the Edit Authentication Rule on Cisco Unity Connection Administration:

• The number of failed logon attempts that are allowed before an account is locked.
• The number of minutes an account remains locked before it is reset.
• The number of days before a password expires.

Thank you

Please rate all useful information

[samir_1976]

Hi kamal,

Here is the answer :

•The number of failed logon attempts that are allowed before an account is locked. : 5

•The number of minutes an account remains locked before it is reset. : 15

•The number of days before a password expires. : never expires

samir

[garethpeart]

Hi Samir,

Have you used the port status monitor to make sure that the call is going where you think it's going to?

If the call flow looks good, can you try recreating the user with a different user template?

Gareth

[samir_1976]

Hi Gareth,

we tried that things but it does not work. and also we delete the voice mail box for that particular

number and when user press the message button it stil goes for voice mail.

samir

[islam.kamal]

Hi

1-I am so sorry for you that your problem still running. Please can you change the number of the below which you shared before , make it any big number (50 for example or 0).

•The number of failed logon attempts that are allowed before an account is locked. : 5

2-Try to change the userid and readd the account again.

Thank you

please rate all useful information

[jconyers]

Another thing to check on regarding this problem, since I had the same issue and couldn't seem to resolve it, was check for any other mailboxes that have that mailbox setup as an "alternate extension". If you look at the RTMT Port Monitor you will notice that the PIN you may be entering is trying to authenticate with another mailbox.