CM5 + CUE JTAPI subsystem not available

[wesley_lim]

Folks, need some heads up as I have exhausted most possible reasons I can find from Cisco.com.

Current setup:

CCM: CM5.04

CUE: AIM module, 2.3.3

Task completed so far

1. AXL web service activated

2. CTI RP for VM & AA added

3. 6 CTI ports added

4. From CUE, web & JTAPI login successful

Problems:

1. CTI route point & port "not registered" status as shown on CM

2. JTAPI subsystem not registered to any CM as reported from CUE, sh ccn status ccm-manager - as attached TXT file

3. IO exception: No such attribute error when using importing users function from CUE - as attached JPG file.

Does anyone face the same problem or got a way to solve it?

rgds,

wes

[incc]

Yes i faced the same problem earlier, there is procedure on TAC to resolve the issue... It has to do with SSL ...

[wesley_lim]

Thanks for the heads up, could u share with me how did u solve the problem?

[wesley_lim]

Problem solved.

Checked with TAC and the missing part which was left out is to associate JTAPI user to Standard CTI Enable user group.