07-10-2012 03:54 AM - edited 03-16-2019 12:06 PM
Hi All
Hi team, i have an issue with registration of 9951 IP Phone on CME 8.6. My IP Phone is currently registered with Call Manager 8.0 running forware version 9.0.3. Now i am trying to register the same phone with CME 8.6. I have done all the necessary configurations and when the phone goes through the registration process i have also observed the debug tftp events. i noticed that .sgn file was being downloaded and hence i did a Reset all settings. Even after doing this the phones starts downloading the firmware and the it shows upgrade failed. In the status i also cannot update locale file. the firmware version was 9.1.1SR1. Then i removed this forware and put the same firware as in the CALL MANAGER i.e) 9.0.3. Again after the above explained process it shows upgrade failed. In status it shows Language United states not found. The Phone simply does not register !!!
I configured an CIPC via telephony service and it worked instantly. Can anyone suggest to me what is the issue ? some have suggested deleting the trust files will work. I havent tested this. Any help will be really grateful.
Solved! Go to Solution.
07-11-2012 05:36 AM
Hi Looking at the debug ccsip messages I see the ff:
Jul 11 09:58:25.475: //60/CA78ACBF8029/SIP/Error/ccsip_spi_register_incoming_registration: Registration Authorization failed with authorization header=
Jul 11 09:58:25.475: //60/CA78ACBF8029/SIP/Info/ccsip_spi_registration_failed: Sending Challenge 401/407 response
Jul 11 09:58:25.475: //60/CA78ACBF8029/SIP/Info/ccsip_spi_registration_failed: Sending Register Response 401
Can you try and remove this two commands.. from voice register global.
authenticate register
authenticate realm
Dont forget to create cnf file once you remove them.
From the registration request sent to ccme..There is no username and password configured on the phone. So you have requested authentication with no credentials.
Received:
REGISTER sip:192.168.1.2 SIP/2.0Via: SIP/2.0/UDP 192.168.1.6:5060;branch=z9hG4bK7a82e480From: <1001>;tag=a418758b3fe500036b79fa8e-30d124c3To: <1001>Call-ID: 1001>1001>
a418758b-3fe50002-16327a94-080fb30d@192.168.1.6Max-Forwards: 70Date: Fri, 01 Jan 1982 00:00:35 GMTCSeq: 102 REGISTERUser-Agent: Cisco-CP9971/9.1.1Contact: <1001>;+sip.instance="
The digest username is empty. SO either remove the authenticate register or configure your phones to authenticate with a username and password
Please rate all useful posts
"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"
07-10-2012 06:57 AM
Have you tried to factory reset the phone and then trying to attach it to CME? If not, then I would suggest you try to factory default the phone and see if that gets it connected....
07-10-2012 07:34 AM
I did a reset all from the Administration button on the 9951 IP Phone. It then downloads the cnf file ( I can see it through the debug tftp events) but the Firware doesnt get upgraded and thus does not register. If i put the same firmware on the phone in the CME, it is still the same process.
07-10-2012 07:42 AM
Hi can you send a "debug tftp events". Lets have a look at what the phone is doing when it attempts to download its firmware
Please rate all useful posts
"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"
07-10-2012 07:52 AM
i will upload it tomorrow. i will have a 9971 IP Phone tomorrow to test with.
07-11-2012 03:15 AM
07-11-2012 03:20 AM
The US language file is not necessary for the phone to work, and failure to download it doesn't interrupt the registration.
However, the 99xx phones are SIP phones and as such are configure diffretnly than e.g a CIPC. For the same reason, thye will also have many limitations:
07-11-2012 05:36 AM
Hi Looking at the debug ccsip messages I see the ff:
Jul 11 09:58:25.475: //60/CA78ACBF8029/SIP/Error/ccsip_spi_register_incoming_registration: Registration Authorization failed with authorization header=
Jul 11 09:58:25.475: //60/CA78ACBF8029/SIP/Info/ccsip_spi_registration_failed: Sending Challenge 401/407 response
Jul 11 09:58:25.475: //60/CA78ACBF8029/SIP/Info/ccsip_spi_registration_failed: Sending Register Response 401
Can you try and remove this two commands.. from voice register global.
authenticate register
authenticate realm
Dont forget to create cnf file once you remove them.
From the registration request sent to ccme..There is no username and password configured on the phone. So you have requested authentication with no credentials.
Received:
REGISTER sip:192.168.1.2 SIP/2.0Via: SIP/2.0/UDP 192.168.1.6:5060;branch=z9hG4bK7a82e480From: <1001>;tag=a418758b3fe500036b79fa8e-30d124c3To: <1001>Call-ID: 1001>1001>
a418758b-3fe50002-16327a94-080fb30d@192.168.1.6Max-Forwards: 70Date: Fri, 01 Jan 1982 00:00:35 GMTCSeq: 102 REGISTERUser-Agent: Cisco-CP9971/9.1.1Contact: <1001>;+sip.instance="
The digest username is empty. SO either remove the authenticate register or configure your phones to authenticate with a username and password
Please rate all useful posts
"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"
07-11-2012 05:54 AM
That was absolutely correct !!!
I removed the authentication register and it worked. So if i am to put a username and password for te phone then the authenticate register has to be put back rite ?
Anywz thankyou very much for the same.
07-11-2012 08:11 AM
Yes. It is a good idea to request authentication using the "authenticate register" This is best practice and it prevents toll fraud and unknown devices registering to tour system. But you need to have username and password on any phone you want to register
e.g.
voice register global
mode cme
source-address x.x.x.x port 5060
authenticate register
authneticate realm all
You will then need to configure each phone with a username and password as follows:
voice register pool 1
id mac x.x.x.x..xx.x..x
type 9951
number 1 dn 1
username cisco password cisco
! --- configure username and password for SIP registration
Please rate all useful posts
"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide