01-19-2016 11:15 AM - edited 03-17-2019 05:33 AM
My system was working great for two years but then all of a sudden when someone calls from the outside world and I do not answer the call, it just goes busy on their end and drops the call on mine. But, if some from another extension calls mine and I do not answer it goes to voicemail like it should. What debug command should I run to start tracing this down?
!
voice translation-rule 1
rule 1 /13862345678/ /1000/
!
ephone-dn 1 dual-line
number 1000
label "User 1 - Outside line"
description Administrator
call-forward busy 5000
call-forward noan 5000 timeout 25
corlist incoming Keyring-National
!
!
ephone-dn 3 dual-line
number 1101
label "User 2"
description Office
call-forward busy 5000
call-forward noan 5000 timeout 25
corlist incoming Keyring-National
!
01-19-2016 12:18 PM
Please enable the debug ccsip messages and debug voice ccapi inout . make one test which is not working post the debug here.
Br,
Nadeem Ahmed
PS: Please rate all useful post.
01-19-2016 03:18 PM
I do not get any output from the debug commands or even debug all/ Here is my config for vty.
!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line 258
no activation-character
no exec
transport preferred none
transport output none
line vty 0 4
exec-timeout 0 0
privilege level 15
password 7 047E0F4706174146
logging synchronous
login local
terminal-type monitor
monitor
transport input telnet ssh
transport output telnet
line vty 5 15
privilege level 15
logging synchronous
login local
terminal-type monitor
transport input telnet
transport output telnet
!
This did work a few months ago. I searched the forums for a fix but got no where.
CME_Router#sh users
Line User Host(s) Idle Location
*514 vty 0 mdurham idle 00:00:00 192.168.69.150
Interface User Mode Idle Peer Address
CME_Router#
Any suggestions? i have been logged in for days!
01-19-2016 03:24 PM
try collecting the debug this way by logging session, enable the debugs first
debug ccsip messages
debug voice ccapi inout
https://supportforums.cisco.com/document/62906/how-properly-and-safely-collect-debugs-ios-router
run this command on router
Router(config)# service sequence-numbers
Router(config)# service timestamps debug datetime localtime msec
Router(config)# logging buffered 10000000 debug
Router(config)# no logging console
Router(config)# no logging monitor
Router(config)# default logging rate-limit
Router(config)# default logging queue-limit
Router(config)# voice iec syslog
<Enable debugs, then wait for issue to occur.>
...
<Enable session capture to txt file in terminal program.>
Router# terminal length 0
Router# show logging
01-20-2016 08:31 AM
On a side note, my CUE runs OS 2.x and I have a copy of 7.3 but for the life of me I cannot find good valid instructions on how to do the upgrade.
Another note, I will be adding two 9971 Video phones with cameras once this all clears up.
01-20-2016 10:35 AM
I had to wait until my bookkeeper was done remoting in.
Generating configuration:
clock timezone America/New_York
hostname TDCVMAA
ip domain-name mtd.home
ntp server 192.168.69.1
software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35jwAAAAA="
groupname Administrators create
groupname Broadcasters create
username mdurham create
username cts create
username mdurham phonenumber "1101"
username cts phonenumber "1000"
groupname Administrators member mdurham
groupname Administrators privilege superuser
groupname Administrators privilege ManagePrompts
groupname Administrators privilege ManagePublicList
groupname Administrators privilege ViewPrivateList
groupname Broadcasters privilege broadcast
backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35jwAAAAA="
calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule
ccn application autoattendant
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "false"
parameter "MaxRetry" "3"
parameter "operExtn" "0"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "businessSchedule" "systemschedule"
end application
ccn application ciscomwiapplication
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "strMWI_OFF_DN" "5998"
parameter "strMWI_ON_DN" "5999"
parameter "CallControlGroupID" "0"
end application
ccn application promptmgmt
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application voicemail
description "The Corporation Voicemail System"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn engine
end engine
ccn subsystem jtapi
ccm-manager address 0.0.0.0
end subsystem
ccn subsystem sip
gateway address "10.110.0.1"
end subsystem
ccn trigger sip phonenumber 5000
application "voicemail"
enabled
maxsessions 6
end trigger
voicemail default mailboxsize 2700
voicemail broadcast recording time 300
voicemail mailbox owner "cts" size 1000
description "Corporate Voicemail"
expiration time 90
messagesize 180
end mailbox
voicemail mailbox owner "mdurham" size 1000
expiration time 90
messagesize 180
end mailbox
end
01-19-2016 05:07 PM
Got it. Lots of data. I changed my phone number to 8005551212 and our VM number is 5000.
One other note, the MWI no longer comes on when a VM is left. If I dial 59991101 my VM light lights up and 59981101 is goes of.
Please see attached file for the output results.
Thanks so much!!!!
Michael
PS: I Would take some time to parse this file myself but I have to study for my CCNA Collaboration 210-265 test that I am taking on the 2nd. I have to pass or I loose my certs!
01-19-2016 06:26 PM
Michael
can you please post the show run from CME and CUE . there is alot of things needs to be scrubbed.
Br,
Nadeem Ahmed
01-20-2016 08:29 AM
For some reason I cannot get into the CUE. I was able to before. Need to reboot the router and test. I tried shutting down the interface but that did not help.
CME_Router#service-module service-Engine 0/1 status
Service Module is Cisco Service-Engine0/1
Service Module supports session via TTY line 258
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
cisco service engine 2.1.3
CME_Router#service-module service-Engine 0/1 statis
CME_Router#service-module service-Engine 0/1 statistics ?
clear Clear Service Module Statistics
<cr>
CME_Router#service-module service-Engine 0/1 statistics
Module Reset Statistics:
CLI reset count = 0
CLI reload count = 0
Registration request timeout reset count = 0
Error recovery timeout reset count = 0
Module registration count = 1
CME_Router#service-module service-Engine 0/1 session
Trying 10.110.0.1, 2258 ...
% Connection refused by remote host
CME_Router#service-module service-Engine 0/1 pas
CME_Router#service-module service-Engine 0/1 password-reset ?
<cr>
CME_Router#service-module service-Engine 0/1 password-reset
CME_Router#service-module service-Engine 0/1 session
Trying 10.110.0.1, 2258 ...
% Connection refused by remote host
01-20-2016 09:41 AM
You can reload the module only using the keyword reload or reset. Cant recall exact syntax
01-20-2016 08:06 PM
Hi,
The calls are getting dropped because cme isn't throwing error 'resource unavailable' when trying to signal cue.
Did you manage to reload the router yesterday or only cue module?
Also, can you paste the following commands and get the debugs again after these commands:
dial-peer voice 5000 voip
no b2bua
voice-class sip transport switch udp tcp
voice-class sip bind control source-interface GigabitEthernet0/1.110
voice-class sip bind media source-interface GigabitEthernet0/1.110
01-19-2016 10:44 PM
Hi,
Do you mean that your outside calls used to go to voice mail and this isn't the case any more? If yes, what voice mail are you using CUE or CUC?
Since it was working before and stopped, any changes performed recently?
How are you connected to PSTN (SIP or PSTN)?
Please share the config for CME
01-20-2016 08:07 AM
Do you mean that your outside calls used to go to voice mail and this isn't the case any more? If yes, what voice mail are you using CUE or CUC? CUE
Since it was working before and stopped, any changes performed recently? NO
How are you connected to PSTN (SIP or PSTN)? SIP
Please share the config for CME will do
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