CME 8.6 and voicemail issue

Michael Durham · ‎01-19-2016

My system was working great for two years but then all of a sudden when someone calls from the outside world and I do not answer the call, it just goes busy on their end and drops the call on mine. But, if some from another extension calls mine and I do not answer it goes to voicemail like it should. What debug command should I run to start tracing this down?

!
voice translation-rule 1
rule 1 /13862345678/ /1000/
!
ephone-dn 1 dual-line
number 1000
label "User 1 - Outside line"
description Administrator
call-forward busy 5000
call-forward noan 5000 timeout 25
corlist incoming Keyring-National
!
!
ephone-dn 3 dual-line
number 1101
label "User 2"
description Office
call-forward busy 5000
call-forward noan 5000 timeout 25
corlist incoming Keyring-National
!

Nadeem Ahmed · ‎01-19-2016

Please enable the debug ccsip messages and debug voice ccapi inout . make one test which is not working post the debug here.

Br,

Nadeem Ahmed

PS: Please rate all useful post.

Br, Nadeem Please rate all useful post.

Michael Durham · ‎01-19-2016

I do not get any output from the debug commands or even debug all/ Here is my config for vty.

!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line 258
no activation-character
no exec
transport preferred none
transport output none
line vty 0 4
exec-timeout 0 0
privilege level 15
password 7 047E0F4706174146
logging synchronous
login local
terminal-type monitor
monitor
transport input telnet ssh
transport output telnet
line vty 5 15
privilege level 15
logging synchronous
login local
terminal-type monitor
transport input telnet
transport output telnet
!

This did work a few months ago. I searched the forums for a fix but got no where.

CME_Router#sh users
Line User Host(s) Idle Location
*514 vty 0 mdurham idle 00:00:00 192.168.69.150

Interface User Mode Idle Peer Address

CME_Router#

Any suggestions? i have been logged in for days!

Nadeem Ahmed · ‎01-19-2016

try collecting the debug this way by logging session, enable the debugs first

debug ccsip messages

debug voice ccapi inout

https://supportforums.cisco.com/document/62906/how-properly-and-safely-collect-debugs-ios-router

run this command on router

Router(config)# service sequence-numbers
Router(config)# service timestamps debug datetime localtime msec
Router(config)# logging buffered 10000000 debug
Router(config)# no logging console
Router(config)# no logging monitor

Router(config)# default logging rate-limit

Router(config)# default logging queue-limit

Router(config)# voice iec syslog

...

Router# terminal length 0

Router# show logging

Br, Nadeem Please rate all useful post.

Michael Durham · ‎01-20-2016

On a side note, my CUE runs OS 2.x and I have a copy of 7.3 but for the life of me I cannot find good valid instructions on how to do the upgrade.

Another note, I will be adding two 9971 Video phones with cameras once this all clears up.

Michael Durham · ‎01-20-2016

I had to wait until my bookkeeper was done remoting in.

Generating configuration:

clock timezone America/New_York

hostname TDCVMAA

ip domain-name mtd.home

ntp server 192.168.69.1

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35jwAAAAA="

groupname Administrators create
groupname Broadcasters create

username mdurham create
username cts create
username mdurham phonenumber "1101"
username cts phonenumber "1000"

groupname Administrators member mdurham
groupname Administrators privilege superuser
groupname Administrators privilege ManagePrompts
groupname Administrators privilege ManagePublicList
groupname Administrators privilege ViewPrivateList
groupname Broadcasters privilege broadcast

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35jwAAAAA="

calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule

ccn application autoattendant
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "false"
parameter "MaxRetry" "3"
parameter "operExtn" "0"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "businessSchedule" "systemschedule"
end application

ccn application ciscomwiapplication
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "strMWI_OFF_DN" "5998"
parameter "strMWI_ON_DN" "5999"
parameter "CallControlGroupID" "0"
end application

ccn application promptmgmt
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application

ccn application voicemail
description "The Corporation Voicemail System"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application

ccn engine
end engine

ccn subsystem jtapi
ccm-manager address 0.0.0.0
end subsystem

ccn subsystem sip
gateway address "10.110.0.1"
end subsystem

ccn trigger sip phonenumber 5000
application "voicemail"
enabled
maxsessions 6
end trigger

voicemail default mailboxsize 2700
voicemail broadcast recording time 300
voicemail mailbox owner "cts" size 1000
description "Corporate Voicemail"
expiration time 90
messagesize 180
end mailbox

voicemail mailbox owner "mdurham" size 1000
expiration time 90
messagesize 180
end mailbox

end

Michael Durham · ‎01-19-2016

Got it. Lots of data. I changed my phone number to 8005551212 and our VM number is 5000.

One other note, the MWI no longer comes on when a VM is left. If I dial 59991101 my VM light lights up and 59981101 is goes of.

Please see attached file for the output results.

Thanks so much!!!!

Michael

PS: I Would take some time to parse this file myself but I have to study for my CCNA Collaboration 210-265 test that I am taking on the 2nd. I have to pass or I loose my certs!

Nadeem Ahmed · ‎01-19-2016

Michael

can you please post the show run from CME and CUE . there is alot of things needs to be scrubbed.

Br,

Nadeem Ahmed

Br, Nadeem Please rate all useful post.

Michael Durham · ‎01-20-2016

For some reason I cannot get into the CUE. I was able to before. Need to reboot the router and test. I tried shutting down the interface but that did not help.

CME_Router#service-module service-Engine 0/1 status
Service Module is Cisco Service-Engine0/1
Service Module supports session via TTY line 258
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..

cisco service engine 2.1.3

CME_Router#service-module service-Engine 0/1 statis
CME_Router#service-module service-Engine 0/1 statistics ?
clear Clear Service Module Statistics
<cr>

CME_Router#service-module service-Engine 0/1 statistics

Module Reset Statistics:
CLI reset count = 0
CLI reload count = 0
Registration request timeout reset count = 0
Error recovery timeout reset count = 0
Module registration count = 1

CME_Router#service-module service-Engine 0/1 session
Trying 10.110.0.1, 2258 ...
% Connection refused by remote host

CME_Router#service-module service-Engine 0/1 pas
CME_Router#service-module service-Engine 0/1 password-reset ?
<cr>

CME_Router#service-module service-Engine 0/1 password-reset
CME_Router#service-module service-Engine 0/1 session
Trying 10.110.0.1, 2258 ...
% Connection refused by remote host

Mohammed al Baqari · ‎01-20-2016

You can reload the module only using the keyword reload or reset. Cant recall exact syntax

Mohammed al Baqari · ‎01-20-2016

Hi,

The calls are getting dropped because cme isn't throwing error 'resource unavailable' when trying to signal cue.

Did you manage to reload the router yesterday or only cue module?

Also, can you paste the following commands and get the debugs again after these commands:

dial-peer voice 5000 voip

no b2bua

voice-class sip transport switch udp tcp
voice-class sip bind control source-interface GigabitEthernet0/1.110
voice-class sip bind media source-interface GigabitEthernet0/1.110

Mohammed al Baqari · ‎01-19-2016

Hi,

Do you mean that your outside calls used to go to voice mail and this isn't the case any more? If yes, what voice mail are you using CUE or CUC?

Since it was working before and stopped, any changes performed recently?

How are you connected to PSTN (SIP or PSTN)?

Please share the config for CME

Michael Durham · ‎01-20-2016

Do you mean that your outside calls used to go to voice mail and this isn't the case any more? If yes, what voice mail are you using CUE or CUC? CUE

Since it was working before and stopped, any changes performed recently? NO

How are you connected to PSTN (SIP or PSTN)? SIP

Please share the config for CME will do