04-10-2015 12:58 PM - edited 03-17-2019 02:36 AM
I'm having an issue with the CME of one of our clients.
At their main location they have a number of 7961 phones, as well as a single 7975, that are not receiving the call waiting beep. I have checked the configuration and confirmed that this setting is NOT disabled. Further more, I have tested with both a 7945 and a 7961 phone here at my desk which is connected to their system via a VPN. When I test with these phones it DOES receive the call waiting beep. I'm really not sure where to check next as it is working some places and not others. My plan is to load a newer revision of IOS tonight; they're currently on 15.3-2T and i'm going to move them up to CME 10, 15.3-3M2
04-13-2015 04:34 AM
Hi
Do you mean that call-waiting does not work at all, or they just don't get the beep?
Aaron
04-13-2015 04:47 AM
Apologies for not being more clear. They are able to accept a call on their second channel of the dual-line extensions but there is no audio indication that there is an incoming call, only a visual one. The phones I tested at my office got both a visual and audio indication.
04-13-2015 06:45 AM
Are there any call-waiting commands configured on these DNs?
Have the phones been assigned the CWOff softkey?
04-13-2015 10:46 AM
Aaron,
No the extensions don't have any of the call-waiting commands configured nor do the phones have that softkey assigned.
Here is one of the phones/DNs in question as well as telephony services config all of the affected phones are configured with the same basics as the one below, the only difference being the DN numbers and labels
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 1
sdspfarm tag 1 confprofl
conference hardware
no auto-reg-ephone
max-ephones 110
max-dn 250
ip source-address 172.16.101.1 port 2000
max-redirect 5
service phone webAccess 1
system message SWCD
cnf-file location flash:
cnf-file perphone
load 7916-24 B016-1-0-4-2
load 7960-7940 P0030801SR02.loads
load 7941 SCCP41.8-5-2SR1S.loads
load 7941GE SCCP41.8-5-2SR1S.loads
load 7961 SCCP41.9-4-2-1S
load 7961GE SCCP41.9-4-2-1S
load 7962 term62.default.loads
load 7975 SCCP75.9-2-1S.loads
load 8941 SCCP894x.9-2-2-0.loads
load 8945 SCCP894x.9-2-2-0.loads
time-zone 12
voicemail 600
max-conferences 8 gain -6
hunt-group logout HLog
moh "flash:/music-on-hold.au"
multicast moh 239.2.2.1 port 2000
web admin system name admin secret 5 $1$RUt7$Fr8ChAoeh9tiVrJDcG63s/
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
transfer-pattern .T
secondary-dialtone 9
night-service weekday 17:00 08:00
night-service weekend 00:00 23:59
ephone-template 1
softkeys hold Join Newcall Resume Select
softkeys idle Newcall Redial Cfwdall Pickup Gpickup ConfList Dnd Join RmLstC
softkeys seized Endcall Redial Meetme Cfwdall Pickup Gpickup
softkeys connected Trnsfer Endcall Hold Confrn Park ConfList Join RmLstC Select
ephone-dn 2 dual-line
number 101 secondary XXXXXXXXXX no-reg primary
label User - 101
name User - 101
call-forward busy 7500
call-forward noan 7500 timeout 20
mwi sip
ephone 2
conference admin
device-security-mode none
description User - 101
mac-address 0007.0E57.54D2
ephone-template 1
type 7961
button 1o2,102 2:27
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