12-05-2012 04:19 AM - edited 03-16-2019 02:33 PM
Hello,
I've enabled auto attendant on CME. Version of my TCL is 3.0.0.1. As I read the Read Me file it seems that this TCL only supports 3 hunt-groups and only ine level menu.
1- How can I increase the number of hunt-groups?
2- Is is possoble to have more than one menu?
Thank you
12-05-2012 08:18 AM
1, no matter what config says, you can have up to 10 hunt-groups.
2. No.
12-05-2012 08:44 AM
Thank you Paolo,
Below is the configuration of AA in my CME.
application
service aa flash:app-b-acd-aa-3.0.0.1.tcl
paramspace english index 1
param number-of-hunt-grps 7
param menu-timeout 2
param handoff-string aa
param dial-by-extension-option 5
paramspace english language en
param queue-exit-option2 6
param aa-pilot 1234
param max-extension-length 4
param queue-overflow-extension 3007
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param queue-exit-option1 6
param send-account true
param max-time-call-retry 60
param voice-mail 5000
param service-name queue
param queue-exit-extension1 3007
!
service queue flash:app-b-acd-3.0.0.1.tcl
param queue-len 15
param aa-hunt5 1111
param number-of-hunt-grps 7
param queue-manager-debugs 1
=======================================
TCL is not modified. When I press 5 the AA says Invalid Option. Then when I edited the config to "param aa-hunt1 1111"
and then press 1 then everything is and call forwards to 1111.
Do I have to modify the TCL?
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