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CME called ID display shows first digit only

CME 15.7(3)M2 with 7800 and 8800 series handsets and a SIP trunk to an external provider

 

Hello all. I've run into an issue whereby only the first digit of a number dialled is shown on the phone's display once the call has connected. I've have a dial plan to allow users to return missed calls without the nine and that exhibits the same problem. So typically the display shows either a 9 or a 0 but not the rest of the number.

 

There is a similar post on the same topic here (https://community.cisco.com/t5/ip-telephony-and-phones/cme-phone-only-displays-first-digit-of-dialed-party/td-p/2688386) but the solution to remote no-remote-party-id from sip-ua doesn't work for me. I've tried both options.

 

I'm fairly new to CME and would be grateful for any advice. Thanks in advance.

 

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