CME: Extension Monitoring without shared lines

[alphonsogriffin]

CME: Monitoring Extension

Currently, Phone 1, ext is setup for ext 2311, and Phone 2 - extension 2322.

I want to setup Phone 1 DN11 to monitor DN22 but when adding the command button 1:11 1m1 [if i say, 2m1 then it works fine but i lose button 2 altogether] - it places the line as a shared line w/ phone 1. Is there a way for the phone to accomplish this without shared lines?

Configuration Example:

ephone-dn 11

description phone 1

number 2311

ephone-dn 22

description phone 2

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 1m11

[alphonsogriffin]

Yes, I am fimilar with the following: b, s and m commands.

I'm still not able to get the bottons to monitor the speed-dial buttons.

Question?

Is it true, they only way the Receptionist will be able to monitor the status of certain extension lines is to remove the speed-dial feature? [or, can the extension be monitor together with speed-dial assigned to individual bottons?]

Current configuration is as follow:

ephone 1

description Receptionist Line - 4510

ephone-template 1

speed-dial 7 4531 label "Computer Rm"

speed-dial 8 4524 label "Conference.Rm1"

speed-dial 9 4525 label "Conference Rm2"

speed-dial 10 4516 label "Production

speed-dial 11 4535 label "Quality.Control"

speed-dial 12 4515 label "Test.Lab"

speed-dial 13 4517 label "Lobby2"

type 7962 addon 1 7914 2 7914

button 7:50 7m50

button 8:61 8m61

button 9:62 9m62

button 10:63 10m63

button 11:65 11m65

button 12:64 12m64

button 13:64 13m64

********************

example ephone-dn

ephone-dn 50 number 6531

label Line 3

description Computer Room - 4531

call-forward busy 1099

call-forward noan 1099 timeout 20

[paolo bevilacqua]

Hi, as mentioned before, once you configure monitor for an extension, it will work as speed-dial and speed-transfer also.

[alphonsogriffin]

ok, i will remove the old configuration and rebuilding per your notes - i just need clarity - it was confusing - thx you again.. will keep you posted.

[Rob Huffman]

Hi Alphonso,

Just to add link to the great info from Paolo;

Monitor Mode for Shared Lines

In Cisco CME 3.0 and later versions, Monitor mode for shared lines provides a visible line status indicating whether the line is in-use or not.

When the line is in use, it cannot be used for incoming or outgoing calls. A monitor-line lamp can be off or unlit only when its line is in the idle call state. The idle state occurs before a call is made and after a call is completed. For all other call states, the monitor line lamp is on or lit.

The line button for a monitored line can also be used as a direct-station-select for a call transfer when the monitored line is in an idle state. In this case, the receptionist who transfers a call from a normal line can press the Transfer button and then press the line button of the monitored line, causing the call to be transferred to the phone number of the monitored line.

For configuration information, see the "SCCP: Assigning Directory Numbers to Phones" section.

Monitor mode is intended for use only in the context of shared lines so that a receptionist can visually monitor the in-use status of several users' phone extensions; for example, for Busy Lamp Field (BLF) notification.

The following example shows a monitor-line configuration. Extension 2311 is the manager's line, and ephone 1 is the manager's phone. The manager's assistant monitors extension 2311 on button 2 of ephone 2. When the manager is on the line, the lamp is lit on the assistant's phone. If the lamp is not lit, the assistant can speed-dial the manager by pressing button 2.

ephone-dn 11

number 2311

ephone-dn 22

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 2m11

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmespeed.html#wp1035362

Hope this helps!

Rob