Solved: CME Phones not upgrading - Page 2

adamgibs7 · ‎10-06-2014

Dears,

I am trying to upload a firmware for 3905 phones in CME 9.1 but i couldn't, also GUI is not working for me I don't know where things are going wrong with me.

Attached are the configs

Thanks

adamgibs7 · ‎10-07-2014

here are the attached

Jayanth Velkuri · ‎10-07-2014

are you using any locale package?

Oct  7 14:24:31: TFTP: Looking for SIP_English_United_States/cin-sip.jar
Oct  7 14:24:31: TFTP: Sending error 1 No such file
Oct  7 14:24:31: TFTP: Server request for port 3072, socket_id 0x3C372FCC for process 181
Oct  7 14:24:31: TFTP: read request from host 192.168.4.35(3072) via GigabitEthernet0/0
Oct  7 14:24:31: TFTP: Looking for United_States/g3-tones.xml

adamgibs7 · ‎10-07-2014

Dear

No i have not uploaded any locale or ring tones file in tftp.

thanks

Suresh Hudda · ‎10-07-2014

Can you just try to giving below command only ..

tftp-server flash:CP3905.9-4-1-0.loads

tftp-server flash:APP3905.9-4-1-0.zz

Suresh

adamgibs7 · ‎10-07-2014

Dear Suresh,

I tried the commands but it didn't worked,

Thanks

adamgibs7 · ‎10-07-2014

Dear Javelkur,

If it is searching for the locale and ringtones files , i saw the package of CME 9.1 i didnt see these files.

thanks

Jayanth Velkuri · ‎10-07-2014

try copying the english us locale files to flash and test

download the latest

http://software.cisco.com/download/release.html?mdfid=277641082&softwareid=282897001&release=10.5&relind=AVAILABLE&rellifecycle=&reltype=latest

make sure to copy cin-sip and g3-tones and config the tftp path as well

if that still fails, collect the same debugs and post

adamgibs7 · ‎10-07-2014

Dear

Attached are the logs for the TFTP without errors,

Still if i do show voice register pool 9 the current load on the phones is load 9.2.1

Thanks

Jayanth Velkuri · ‎10-07-2014

looks like it did upgrade in the logs

check in , sh voice register pool phone-load or in the phone manually

adamgibs7 · ‎10-07-2014

Dear Javelkur,

this is the phone i am playing with, i dont have pysical access but remotely i can access the router.

#sh voice register pool 9
Pool Tag 9
Config:
Mac address is BC67.1CDC.D91A
Type is 3905
Number list 1 : DN 9
Proxy Ip address is 0.0.0.0
Current Phone load version is Cisco-CP3905/9.2.1
Class of Restriction List Tag: default
Incoming corlist name is user-national
DTMF Relay is enabled, rtp-nte
Call Waiting is enabled
DnD is disabled
Video is disabled
Camera is disabled
Busy trigger per button value is 0
keep-conference is enabled
registration expires timer max is 3600 and min is 60
kpml signal is enabled
Lpcor Type is none

Transport type is udp
service-control mechanism is supported
registration Call ID is moCIRLFM0tCLxFbfel949AlVM607C9kB
Registration method: per line
Privacy feature is not configured.
Privacy button is disabled
active primary line is: 120

contact IP address: 192.168.4.35 port 5060

Phone SIS Version: 5.0.0
GW SIS Version: 1.0.0
conference admin: no
conference add mode: all
conference drop mode: never
paging-dn: config 0 [multicast] effective 0 [multicast]

Dialpeers created:

Dial-peers for Pool 9:

dial-peer voice 40008 voip
corlist incoming user-national
destination-pattern 120$
session target ipv4:192.168.4.35:5060
session protocol sipv2
dtmf-relay rtp-nte
digit collect kpml
codec g711ulaw bytes 160
no vad
after-hours-exempt FALSE

Statistics:
Active registrations : 1

Total SIP phones registered: 8
Total Registration Statistics
    Registration requests : 12
    Registration success   : 12
    Registration failed    : 0
    unRegister requests    : 11
    unRegister success     : 11
    unRegister failed      : 0
    Attempts to register
           after last unregister : 0
    Last register request time   : 00:53:48.320 GMT Wed Oct 8 2014
    Last unregister request time : 01:44:23.052 GMT Wed Oct 8 2014
    Register success time        : 00:53:48.320 GMT Wed Oct 8 2014
    Unregister success time      : 01:44:23.052 GMT Wed Oct 8 2014

adamgibs7 · ‎10-08-2014

Dear Javelkur,

thanks +5 for you

the voice register pool 9 command show the phone is not upgraded but when i asked somebody to check manually the phone information, it was upgraded to 9.4

thanks for all your replies

Jayanth Velkuri · ‎10-08-2014

good to know , but odd why it wont show in the cme

Jayanth Velkuri · ‎10-06-2014

Please send the complete running config for gui issue , what browser are you trying , do you see any error on the browser

Please enable , deb tftp event , and send the logs for the firmware upgrade issue