03-07-2018 03:33 AM - edited 03-17-2019 12:21 PM
Hello Guys,
We are Planning to upgrade the IPT Environment for one of our Customer,
we have more than 40 Sites and in each site we have a CUE version 8.6, and we are going to Upgrade the CUCM to Version 11.5SU3, the Problem is we found that CUCM 11.5 Does not support CUE lesser than 9.0, which is Virtual !!!
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html
We use the CUE as just to play a Prompt when somebody calls the Site informing the caller to Call the HQ,
Any ideas about how to connect the CUE with the CUCM ??
Cheers !!
03-07-2018 03:43 AM
you could try to play an announcement using a hunt pilot. I am not sure if it serves your purpose 100%, but if it does, you could rid your CUE's all together.
03-07-2018 03:51 AM
Thank you for the Reply Dennis,
actually i hope that we can go with this Suggestions, but its a Bank have more than 40 Sites, and Each site has its E1 connected to the VGW (acting as CUE) !! i know its Kind of mad to have 40 E1 Lines, but this is the Policy of the Bank,
03-07-2018 04:42 AM
05-23-2018 12:02 PM
Hi Nipun,
OK, JTAPI is going to be configured for integration but:
is JTAPI of CUE 8.6.X compatible with CUCM11.5?
According to the known compatibility Matrix, CUE 8.6.12 is not compatible with CUCM 11.5.
Is it tested by cisco or it is not that is why it is not listed?
If you need it only for CTI Route Point Registration for basic AA is it going work?
If not, the only way not to replace a bunch of SREs is to make the integration to CUCME and make appropriate changes to the config of the voice gateway.
Of course, you will miss some nice things this way ... :-(
05-23-2018 02:58 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide