We've a cluster with several users but one site complaints they get error message "Conference not available" while trying to make a Conference call. There're 4 software conference bridges and 1 hardware conference bridge. SoftwareBridge should take preference per MRG. Below is the trace for failure.
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Line 18455: 17:35:02.786 |StationInit: (0247511) SoftKeyEvent softKeyEvent=13(Confrn) lineInstance=1 callReference=66673479.|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18456: 17:35:02.786 |StationD: (0247511) processTwoHitFeature - INFO: call=66673479 on line=1 fid=125.|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18457: 17:35:02.786 |StationD: (0247511) processTwoHitFeature - DBUG: cdpc=420049 is linked to cdpc=420033 and linkIsPrm=1.|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18458: 17:35:02.786 |StationD: (0247511) setCcInfoPartyEntranceTone - (partyEntranceTone=2, ServiceParameter(tone)=true)|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18459: 17:35:02.786 |Cdcc - (0360659) - dumpSecureStatus - sideA=(cap=1,1, media=0,0, feature=0,0), sideB=(cap=1,1 media=0,0, feature=0,0)|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18460: 17:35:02.786 |Cdcc - (0360659) - updateDchanCrp - secure capability on side 0 is (1,1)|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18461: 17:35:02.786 |Cdcc - (0360659) - dumpSecureStatus - sideA=(cap=1,1, media=0,0, feature=0,0), sideB=(cap=1,1 media=0,0, feature=0,0)|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18468: 17:35:02.786 |processConferenceRequest(primary):mCallInfoList.size = 0 |3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18469: 17:35:02.786 |Conference::mPartyEntranceTone=1|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18470: 17:35:02.786 |processConferenceRequest(primary):mCallInfoList.size = 2 |3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18473: 17:35:02.787 |processConferenceRequest:mNumOfParticipantToExpect= 1 |3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18474: 17:35:02.787 |processConferenceRequest(secondary):mCallInfoList.size = 3 |3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18475: 17:35:02.787 |updateSecondaryCallInfo:consultationCallInfo(66673479,66673480)|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18750: 17:35:02.787 |Conference: processGeoLocationResultListForConfRequest:ci=66673442,status=7|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18751: 17:35:02.787 |Conference: processGeoLocationResultListForConfRequest:ci=66673480,status=9|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18753: 17:35:02.787 |removeAPotentialParticipant(66673480,0) |3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18754: 17:35:02.787 |Conference::sendPartyErrorMessage(3e) to party (3,66673441) with routeTo flag 2.|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18755: 17:35:02.787 |Number of conference entries remain 2 |3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18756: 17:35:02.787 |Conference: notifyConferenceTerminating for ssNotifyReq.ss = 0, eventType=24|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18757: 17:35:02.788 |LineCdpc(417863): -dispatchToAllDevices-, sigName=CcNotifyReq, device=SEP04C5A4B0612F|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18758: 17:35:02.788 |star_CcNotifyReq - bmask=0x140000 displayName.length=2 ( >).|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18759: 17:35:02.788 |StationD: (0247511) DisplayNotify timeOutValue=10 notify=' >' content='Conference is Unavailable' ver=85720014.|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
Line 18760: 17:35:02.788 |StationD: (0247511) StationOutputDisplayText don't need to send, because mIsALegacyDevice = 0|3,100,50,1.127574953^11.84.35.32^SEP04C5A4B0612F
