configure Call Forward

[nicanor00]

Hi

I configured the CME on the Cisco 2800 and it works

But now I need to configure these two operations

1. When the user does not want to disturb or is out of ofice, all calls are automatically transferred to another user B (the number of User B must be configured manually, and this configuration can be deleted or changed manually by each user if needed)

2. When the user receives a call, if the phone rings 3 times and he does not answer, the call is automatically forwaded to the user B, then if the user B phone rings 3 times and he does not answer, the call is automatically forwaded to the user C, then if the user C phone rings 3 times and he does not answer, the call is automatically forwaded to the user A (the first original user when the call was intended)

Thank you for the help

[D_Lebedev]

Hi,

It can help you

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/clproc.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html

[nicanor00]

Thanks

I read the 2 link, but I am really confuse

Can some body help me to made the 2 configuration

Thans in advance

[acampbell]

Hi,

Can you post the

show run

Also explain what number is to transfer to what other number

Is it be on No Answer

No Answer and Busy

Regards

Alex

[nicanor00]

Thanks for your answer

CASE 1. When the user 6100 does not want to disturb or   is out of ofice, he configure on their phone that all calls are   automatically transferred to another user 6104 (the number of User B   must be configured manually, and this configuration can be deleted or   changed manually by each user if needed)

CASE   2. When the user 6100 receives a call, if the phone rings 3 times and   user 6100 does not answer, the call is automatically transfered to the   user 6127, then if the user 6127 phone rings 3 times and he does not   answer, the call is automatically transfered to the user 6117, then if   the user 6117 phone rings 3 times and he does not answer, the call is   automatically forwaded to the user 6100 (the first original user when   the call was intended)

so in CASE2,  the cal is transfered after 3 ring without answer

see the sh run attached

[acampbell]

Hi,

Can you add these lines to your config :-

!
telelephony-service
transfer-system full-consult
transfer-pattern .T
call-forward pattern .T
!
!
!##  TO PERFORM A SIMPLE FORWARD ON NO ANSWER OR BUSY
!##  USE THIS
!
ephone-dn  1  dual-line
number 6100
call-forward busy 6127
call-forward noan 6127 timeout 10
huntstop channel
!
!##  FOR A COMPLEX FORWARD USE A HUNT GROUP
!##  PLEASE POICK YOUR OWN PILOT, IHAVE ONLY
!##  SELECTED 6199 AS AN EXAMPLE
!
!
ephone-hunt 1 sequential
pilot 6199
list 6127, 6117, 6100
final 6100
timeout 10, 10, 10
no-reg pilot
!
ephone-dn  1  dual-line
number 6100
call-forward busy 6199
call-forward noan 6199 timeout 10
huntstop channel
!
!

HTH

Alex

Please rate useful posts

[nicanor00]

Hi and thanks for you answer, I will try it

Please If I need (in the case2) the call to be forwaded in the 6100 mail boxe if there is no answer what is the good configuration

CASE   2. When the user 6100 receives a call, if the phone rings 3  times and   user 6100 does not answer, the call is automatically  transfered to the   user 6127, then if the user 6127 phone rings 3 times  and he does not   answer, the call is automatically transfered to the  user 6117, then if   the user 6117 phone rings 3 times and he does not  answer, the call is   automatically forwaded to the user 6100 (the first  original user when   the call was intended),

if the phone rings 3  times and   user 6100 does not answer, the call is transfered to the 6100 voice mail

Ho can I do this configuration

Thanks in advance for your help

[acampbell]

Hi,

Then change

!

ephone-hunt 1 sequential

pilot

6199

list 6127, 6117, 6100

final 6100

timeout 10, 10, 10

no-reg pilot

!

Make the Final the vmail number

e.g.

final 6666 ( if that was the vmail number)

HTH

Alex

[nicanor00]

Hi and thanks for your answer

I tried the configuration as you ask but only calls coming from internal (local) user are transfered

1. TO PERFORM A SIMPLE FORWARD ON NO ANSWER OR BUSY

I configured manually call foward (cfwdall) on 7961 ip phone (I would like to note that this phone 6100 is installed at the hotline and receive directly all PSTN incominm call)

  - only calls coming from internal (local) user are automatically forwaded

  - Incoming calls coming from (outside) PSTN line are not forwaded

2. FOR A COMPLEX FORWARD USE A HUNT GROUP

  - only calls coming from internal (local) user are forwaded

  - Incoming calls coming from (outside) PSTN line are not forwaded

Thanks for your help

[nicanor00]

Hello

Please I need help regarding the message below

Thanks

[acampbell]

Hi,

Sorry for the delay.

Can you post the full current config.

show run

Regards

Alex

[nicanor00]

Hi and thanks for your answer

I tried the configuration as you ask but only calls coming from internal  (local) user are transfered

1. TO PERFORM A SIMPLE FORWARD ON NO ANSWER OR BUSY

I configured manually call foward (cfwdall) on7960 and 7961 ip phone  (I would like to  note that this phone 6100 is installed at the hotline and receive directly all  PSTN incominm call)

  - only calls coming from internal (local) user are automatically  forwaded

  - Incoming calls coming from (outside) PSTN line are not forwaded

2. FOR A COMPLEX FORWARD USE A HUNT GROUP (1): 6100-6102-6111-6100     /   (2) : 6101-6102-6126-6101

  - only calls coming from internal (local) user are forwaded

  - Incoming calls coming from (outside) PSTN line are not forwaded

Thanks for your help

[acampbell]

Hi,

Can you try removing this line :-

dialplan-pattern 1 2001.. extension-length 3 extension-pattern 2..

!

telephony-service

no dialplan-pattern 1 2001.. extension-length 3 extension-pattern 2..

!

Retest

Regards

Alex

[nicanor00]

Hello

I apologize for the long silence, I was changed the router and other equipment on the network

Currently everything has been redesigned and even the router was changed, but I still have problems

See the list of issues below

1.

I can not make a call forward as you show me

I need to call the sequential forward with two lists below

list 8101, 8114, 8111, 8101

list 8100, 8114, 8111, 8100

I configured but it doesnt work

2.

The number 8100 does not receive call

When calling this number you get this message: There Is No mailbox associated with this extension

How to fixe it ?

3.

The display screen of phone number 8100 (phone 7931) does not seem normal

Here's what it displays:

03 telco

zain 02

Not assigned 01

It is impossible to make call in " hand free" on this phone, to call, you must pick up the phone or press "new call" to get the dial tone and call normally. In addition when you call, the caller phone displays this  : "zain from 281" which is not normal, it should show "from 8100". It look like he confuse the line

how to solve it, How to use automaticaly the line 8100 for internal call

4. I want that all incoming call on the two external gsm lines  (dafone zain) ring directly on the 8100 phone, now they ring on the 8101

How to change it to ring on 8100

Can you help me with these four configurations

Thank  in advance for your help

[nicanor00]

Please I need your Help.

Thanks