Configure same emergency number(IP Phone) for 2 office

[ananthbabuece01]

Hi All, Please help to reply as below request.

We are having call manager in one cluster and 200 nodes for 2 office. I have configured same directory number(1111) for 2 IP Phones in 2 office emergency contact purpose. If any office user called the emergency number (1111) call will be assign 2 phones are ringing simultaneous. 

My request is: 1. If office A user (number range 2000 ~ 2099) trying to call the emergency number(1111). the call will be assign security office A IP Phone only. security office B 

                       2. If office B user (number range 2100 ~ 2199) trying to call the emergency number(1111). the call will be assign security office B IP Phone only

If its possible. Please support and any details required please will send to you

[Shalid Kurunnan Chalil · Accepted solution]

 Hi 

one way of achieving this as below;  but you may end up re-design your CSS for your offices. 

• Configure two emergency partition EmerA_PT and EmerB_PT
• Configure two CSS  - EmerOffice_A  and EmerOffice_B 
• Assign EmerA_PT to EmerOffice_A  CSS and EmerB_PT into EmerOffice_B
• update all the phones in Location A with device CSS as EmerOffice_A and for office B number with EmerOffice_B.
• configure Office A - security phone with DN 1111 and partition ErmerA_PT and office B - security phone with DN 1111 and partition EmerB_PT. 

otherwise, you can also see the call manager feature emergency call handler as mentioned in the following URL - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/featureConfig/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115_chapter_0110000.html

Regards,

Shalid - ** If find helpful, please rate the post ********

[Chris Deren · Accepted solution]

+5 to Shalid for correct guidance, just one addition there should be no need to add new EmerOffice CSSes as phones already have CSS assigned (I would assume), simply add the respective site specific Emergency partitions to respective site CSS.