configuring an announcement before connecting a call in cucm/unity

[feisalb]

Hello All

I have a customer that whats callers to hear an announcement before the call is connected / passed to the correct destination number.

System is cucm 8.6 and cucx.

Can this be done via a call handler?

If so are these the correct steps:

I need to create a cti in cucm with all calls fwd to vm.

create a forwarded routing rule

create a system handler

     Transfer rule -> go directly to greeting

     Standard greeting

     Caller hears: my personal recording

     After Greeting: ???? (this is where I am stuck as the user doesn't have mail box)

Also they want a 2 sec wait before ringback (is that a  cucm parameter).

Any help is appreciated as usual.

Thanks

Feisal

[Jaime Valencia]

You need another call handlers with transfer options set to whatever phone number you want, as the last step for after-greeting.

after-greeting->attempt transfer to -> call handler with transfer options ser to XXXX

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Nishant Savalia]

Hi Feisal,

Please check the below link if it's useful

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsextcallctrl.html#wp1420583

Thank You

Nishant