Configuring Cisco CP-7821 - Programmable Soft Keys

[saviopereira1]

Hi,

   Can someone please help me, I am trying to customise the Programmable soft keys on the CP-7821 but for some reason the changes are not taking effect.

Current firmware: sip78xx.10-3-1-11-3PCC

Thanks in advance,

Sav

[Adarsh Chauhan · Accepted solution]

Hi Sav,

I researched a bit and 3PCC firmware do not support softkeys.

Please rate and mark correct if helpful

Regards,

Adarsh Chauhan

[saviopereira1]

Hi Adarsh,

   Thanks for your help, Is there any other firmware release that could help me achieve this or How to perform a Firmware upgrade ?

Regards,

Savio

[Adarsh Chauhan]

Hi,

are you using CUCM?

you may go to an enterprise version (cmterm-78xx.11-5-1SR1-1.k3.cop.sgn) however i have seen a challenge and also read few articles where you might not be able to go back to 3pcc firmware. 

Please rate and mark if helpful

Regards,

Adarsh Chauhan

[saviopereira1]

Hi,

   No, I'm not. I'm using it on Asterisk hosted services. I can't seem to modify the Programmable softkey. I have seen that Cisco has released a new firmware, "cp-78xx-sip.10-4-1SR1-3-3PCC". I have tried upgrading thecurrent one to this one but had no luck.

Can you please advice.

Thanks,

Savio

[saviopereira1]

Hi,

    I have just managed to upgrade the Cisco CP-7821 to a new firmware, "cp-78xx-sip.10-4-1SR1-3-3PCC" using http file server. The programmable keys work on this firmware.

The issue appears to be resolved now.

Cheers,

Savio