CORPORATE DIRECTORY **HOST NOT FOUND**

[chrysostomos1980]

Hi to all

i have a strange problem here

Everyhting was ok, but wihtout any reason the corporate directory stoped to work(host not found)

Phones: 9951 and 7945

work senario:

I have restarted cisco tomcat.Then reset all phones(NOTHING CHANGED)

1) Then i performed a hardware reset on some 7945 and this seems to work (Is any other solution? I have to perform a hardware reset an a 200 phones?>)

Do you wnow waht causing this issue?

2) Now on 9951 phones i couldnt perform a hardware reset(is not like the other phones?)

Regards

[shalushar · Accepted solution]

Hi,

If you are getting Host not found error then please find below of the steps to remove this error:-

Make sure to change hostname to ip address under System->Server.

As a workaround, remove the Secure URL entry for Directory URL under the Enterprise Parameters.

Make sure that the firewall settings are not blocking access.

Restart the Cisco Trust Verification Service.

Also refer to the link below for more information

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a0080a5b7af.shtml

Tx,

Shalu

[chrysostomos1980]

HI SHALU

Thank you for the answer

I will check it and rturn back with an update

Regards

[chrysostomos1980]

Does Ayones now how to perform a hardware reset on 9951 phones

The typical Procedure is not working

[phooghen · Accepted solution]

Do you mean a factory reset ?

factory reset on this phone by doing the following procedure :

 

         1. Power off and power on the phone while pressing #

         2. When you see the red LED lit on the MUTE key.

         3. Enter 123456789*0# to initiate factory reset. (before LEDs are lit as Orange)

Pierre.

[chrysostomos1980]

Thanks a lot

Regards

Chrysostomos

Sent from my iphone

[chrysostomos1980]

Hi

I have removed the security directory URL and performed a fardware reset on all phones

After that the problem solved

Thank you for your help

Regards

[Risat]

By doing this the phone will communicate with the CUCM over HTTP right ?