corporate directory not showing

[kp-tkr2014]

Hi,

Some phones does not showing the corporate directory . These phones are registred on sub ,at the same time other phones which is registred on the  sub can see the  directory . 

directory is local . 

http://192.168.5.10:8080/ccmcip/xmldirectory.jsp

https://192.168.5.10:8080/ccmcip/xmldirectory.jsp

cucm 10.x

Thanks

[Mike_Brezicky]

Are they different model phones?

Can you capture logs for the device? Also, the phone should have a web interface, if you check the status messages, make sure the device is authenticated and has a good ITL / CTL file.

[Jonathan Schulenberg]

HTTPS will fail unless you use a proper DNS FQDN; certificates do not include the IP address in the CN or SAN.

Do the ITL thumbprints match between a working and non-working phone?
Does “show itl” work from the TFTP nodes?
Are the TVS server certificates not expired and present in the ITL?

[kp-tkr2014]

Hi,

The problem is intermittent . So I think it might not be related with certificate .The certificates are valid ?

Do the ITL thumbprints match between a working and non-working phone?

Could you explain how can I do this 

Thanks

[Jonathan Schulenberg]

You did not mention this was intermittent on the same phone. If that's the case you would want to pull either console logs from the phone, a packet capture, or both to understand what's going on.

You can read more about ITL operations here: https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/116232-technote-sbd-00.html

[kp-tkr2014]

hi,

is there a way to move from the sub to. Pub without restarting the Sub to confirm the problem is with the phones which registered to the sub.

Thanks

[Vaijanath Sonvane]

Yes, you can move phone registration from CUCM Sub to Pub without restarting Sub. Follow this procedure:
1. Make CUCM Pub as primary and CUCM Sub as secondary under Cisco Unified CM Group.
2. Click Save and Reset Cisco Unified CM Group